The Role
The SVP of Supply Chain will oversee Veho's operations, ensuring growth, efficiency, and on-time delivery while collaborating with various departments and enhancing operational performance.
Summary Generated by Built In
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Lululemon, Zara, Macy’s, Sephora, and many more household brands.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About the Role
The SVP of Supply Chain will lead Veho's operational execution and scaling across our nationwide network, reporting to the Chief Product Officer. This role is responsible for both day-to-day operational performance across the entire Veho network (including sortation centers, linehaul transportation, and last-mile delivery operations); and for designing and building our national network as we continue to expand around the country.
The SVP Supply Chain will ensure operational excellence while scaling to support rapid market expansion, maintaining our industry-leading 99%+ on-time delivery rate and 4.9/5 customer satisfaction score, and building a culture of continuous improvement that consistently drives efficiency and enables Veho to introduce new delivery products to the market . Working in close partnership with Product, Engineering, and the broader operations organization, this leader will translate product strategy into operational reality across 100+ markets.
What Success Looks
- Organizational Excellence: Built high-performing operations leadership team with clear processes, eliminated operational chaos, and established scalable systems that enable the team to execute with excellence as the business grows
- Product Partnership: Established operations as a strategic thought partner to Product and Engineering, with operational insights directly shaping product roadmap priorities and go-to-market decisions
- Network Efficiency: Reduced cost per package by 20%+, ops-clock adherence, sortation efficiency, and capacity utilization improvements while maintaining service levels.
- Scale & Growth: Successfully scaled operations to handle 100% volume increase across existing markets and support national expansion with consistent quality
- Operational Performance: Maintained 99.9%+ attainment of committed on time delivery rate and 4.9/5 client satisfaction, while significantly increasing throughput and operational capacity
- Incident Reduction: Decreased operational incidents and customer escalations by 30%+ through proactive monitoring and operational rigor.
- Package Loss Elimination. Implemented chain-of-custody adherence and security best practices and eliminated all package loss through our network.
- Culture of Accountability and Continuous Improvement. Built a culture of continuous improvements when yesterday’s results are never good enough, and where all Veho supply chain employees are motivated (and held accountable to) constantly push the bar.
- New Product Innovation. Created the operational environment where Veho’s product team can regularly experiment with new delivery models (same-day; returns; DSP) without creating operational friction at the warehouse level.
Key Responsibilities
- Strategic Planning & Performance Management
- Lead operational forecasting, sales/marketing and operations alignment, and performance management across the organization.
- Network Optimization & Design
- Own network strategy, facility footprint optimization, and capacity planning across sortation centers.
- Transportation & Linehaul Operations
- Manage middle-mile transportation between facilities and optimize linehaul routes and carrier partnerships.
- Ground Operations (Sortation Centers)
- Drive performance across sortation facilities including throughput, accuracy, and labor productivity.
- Program Management & Cross-Functional Delivery
- Drive major operational initiatives through PMO, ensuring alignment with Product and Engineering roadmaps.
Key Experience
- 12+ years of progressive operations leadership experience with at least 3-5+ years in senior executive roles
- Led operations at scale for companies processing hundreds of millions of units/transactions per year in logistics, e-commerce, or related industries with a complex physical supply chain.
- Successfully scaled operations through hyper-growth phase (1.5-3x growth over 2-3 years) in venture-backed or high-growth environment
- Led cross-functional initiatives involving Operations, Product, and Engineering teams; comfortable in product-led organizations
- Has operated in both scaling/building mode AND efficiency/optimization mode; comfortable with ambiguity but brings structure
- Preferred to have direct experience with marketplace, gig economy, or crowdsourced workforce models
- Location & Travel
- New York-based candidates: This is an in-office role.
- Candidates outside of New York: This role requires 75% travel.
Compensation
$275,000 to $300,000 range
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.
Skills Required
- 12+ years of progressive operations leadership experience
- 3-5+ years in senior executive roles
- Experience in logistics, e-commerce, or related industries
- Experience scaling operations in a high-growth environment
- Experience with cross-functional initiatives in product-led organizations
- Preferred experience with marketplace or gig economy models
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The Company
What We Do
Built for the age of e-commerce, Veho is an end-to-end delivery service that puts customer experience in the center. Our network of professional and qualified flexible drivers, powered by our proprietary technology, allows any brand to delight customers like never before. We help our customers cut their shipping costs, gain full visibility into all of their shipments, and build customer loyalty with an incredible shipping experience. Welcome to package delivery, reinvented.
