Role: Sr Technical Writer
Experience Level: 8 to 14 yrs
Shift Timing: 1 pm to 10 pm IST
Shift Days: Sunday to Thursday
Role Summary
Produce accurate, developer- and operator-friendly CMP documentation: API specs, runbooks, onboarding, and ADRs—aligned with docs-as-code.
Key Responsibilities
· Maintain API docs (OpenAPI), SDK examples, and usage guides.
· Document architecture, ADRs, operational playbooks/runbooks.
· Write release notes and UI help; enforce doc standards and versioning.
Required Skills
· Technical writing for developer platforms; Markdown/docs-as-code.
· Read code (Python/TypeScript) and interpret API contracts.
· Private cloud operational models (IaaS/PaaS/DBaaS, networking, IAM/PAM).
· Document PostgreSQL/MS SQL operational procedures.
KPIs / Success Measures
Documentation completeness/accuracy, onboarding time reduction, support deflection.
Tools / Tech
Markdown, MkDocs/Docusaurus, OpenAPI/Swagger, Mermaid/PlantUML, GitLab
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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