Sr. Technical Engineer

Sr. Technical Engineer

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. 

As Nuvolo's Sr. Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to (1) Answer product/feature questions; (2) Coach, Train, and Provide guidance to Customers, Partners, and coworkers; (3) Resolve Customer & Partner issues, and (4) Solution Design, Develop & Implement Enhancement requests.

As a Sr. Technical Engineer, your role will include:

• Troubleshooting complex technical systems and Writing, Testing and Debugging code (50%)
• Communicating with Clients on daily basis (20%)
• Documenting Client interactions, code/configuration changes, next steps (10%)
• Continually learning (10%):  
• ServiceNow/Nuvolo products & features, and
• Customers’ implementations of Nuvolo
• Mentoring & Coaching Jr Technical Engineers (10%)

This role could be a fit for you if you bring:

• Exceptional Customer Service and Interpersonal Skills
• 5+ years working as a ServiceNow Developer/Implementation Specialist, or
• 5+ years working as a ServiceNow Admin/Developer
• 5+ years relevant experience* writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development framework
• Comprehensive understanding of
• Change Management (ITSM/ITIL)
• ServiceNow’s CMDB Architecture
• Diagnosing Performance Issues in ServiceNow
• ServiceNow Best Practices – Scripting, Technical, etc.
• ServiceNow Certifications:
• Certified System Admin (CSA),
• Certified Application Developer (CAD), and
• Certified Implementation Specialist (CIS-x)
• Experience configuring bi-directional integrations, REST/SOAP methods/resources
• Comprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:
• SN Core Platform Implementation & Setup
• Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,
• Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.
• Table/Form/List Configuration and Customizations,
• Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, Notifications
• Securing Applications against Unauthorized Users/access from other Applications
• Users, Roles, Groups, ACLs, Domain Separation
• Application Access settings/Web-service access settings
• Importing Data
• Data Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, Coalescing
• Inbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, Templates
• Application Properties, Categories, Strategy
• Automated Test Framework, Test, Variables, Suites, and Scheduling
• Inbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rules
• Service Portal design and configuration
• UI Builder design and configuration
• Domain Separation
• Flow Designer and Graphical Workflow Editor
• Scheduled Jobs, Events, Script Actions
• Dictionary Entries, Dictionary Entry Overrides, and Attributes
• Field Reference Qualifiers, Dynamic Filter Options
• Script Includes, Extension points, Ajax Extension
• UI Pages/UI Macros
• Jelly Scripting for UI Pages/UI Macros
• XML, HTML, CSS
• SN Service Request Catalogs, Request Items and Request Workflow approvals

Relevant Experience*

• Any combination of a technical degree, certifications, or relevant working experience.

Bonus points for:

• Comprehensive understanding and experience configuring Performance Analytics: Data Collectors, Indicators/Sources, Breakdowns/Sources, Analytics Hub, Thresholds, Scores.
• Experience with Process, Technical, End-user, and Software Documentation & Technical Writing

Core Competencies:

• Tolerates Ambiguity
• Champions Change
• Conducts Root Cause Analysis

About Nuvolo:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $130,000-$140,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.