Sr. Technical CRM Product Manager
Looking to elevate your career? Join us!
Work Location: Remote with onsite as needed
Work Hours: Full Time
Senior Technical Product Manager is going to lead our CRM and contact center technology strategy. They'll drive the product vision for our patient experience and engagement, working at the intersection of Genesys Cloud contact center platform and Salesforce CRM to create seamless. This role will directly manage the Technical CRM roadmap and partner closely with Contact Center and other operational stakeholders.
Department/Center Highlights:
- Ability to work autonomously within a large medical organization that enables the person to build and cultivate strong relationships.
- Direct impact on the success of a Great Place to Work organization.
- Chance to work for a large, national organization with room to grow and advance in their role.
Here is what you will need:
- 5+ years product management experience with enterprise CRM and/or contact center platforms
- Deep expertise with Genesys Cloud (call routing, IVR/IVA, workforce management, analytics)
- Strong proficiency with Salesforce
- Healthcare industry experience - understanding of patient workflows, HIPAA compliance
- Proven track record delivering complex, multi-stakeholder technology initiatives
- Excellent communication skills with ability to influence executives and cross-functional teams
- Experience with API integrations and modern cloud architecture
- Experience with patient scheduling systems
- Knowledge of HL7/FHIR interoperability standards
- Familiarity with Azure, OutSystems
A Day in the Life of a Sr. Technical CRM Product Manager:
- Provide services and support for the following areas:
- Own the technical roadmap for our CRM and contact center platforms, balancing patient experience improvements with operational efficiency and business outcomes
- Lead the continued optimization and evolution of our Genesys Cloud implementation, including IVR/IVA strategy, skills based routing, and AI-powered automation
- Drive Salesforce platform strategy for patient engagement, campaigns, and omni channels
- Define requirements and success metrics for contact center modernization initiatives, working to reduce abandonment rates and improve patient satisfaction
- Translate complex technical capabilities into business value for executive audiences
- Champion data-driven decision making using contact center analytics, CRM insights, and patient journey mapping
- Manage vendor relationships and platform roadmaps for Genesys and Salesforce ecosystems
Why Solis Mammography?
- A Great Place to Work, earning this prestigious award for multiple years running.
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
Skills Required
- 5+ years product management experience with enterprise CRM and/or contact center platforms
- Deep expertise with Genesys Cloud (call routing, IVR/IVA, workforce management, analytics)
- Strong proficiency with Salesforce
- Healthcare industry experience - understanding of patient workflows, HIPAA compliance
- Proven track record delivering complex, multi-stakeholder technology initiatives
- Excellent communication skills with ability to influence executives and cross-functional teams
- Experience with API integrations and modern cloud architecture
- Experience with patient scheduling systems
- Knowledge of HL7/FHIR interoperability standards
- Familiarity with Azure, OutSystems
What We Do
Solis Mammography is a specialized healthcare provider that has been dedicated to helping women achieve and maintain breast health and peace of mind for more than 30 years and more than 5 million procedures. Headquartered in Addison, Texas, Solis operates 85 centers in nine major markets, including North Texas, Houston, Denver, Phoenix, Chicago, Philadelphia, Columbus, Nashville and Greensboro, and, through its affiliated brand Washington Radiology, Washington D.C., Maryland and Virginia. The company operates both wholly owned centers and multiple successful joint venture partnerships with large hospital systems and prominent medical institutions.
