Sr Technical Account Manager

Posted 5 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
160K-170K Annually
Senior level
Financial Services
The Role
Serve as the primary technical liaison for financial institution and buy-side clients, leading binary and FIX API integrations across regions. Manage pre-sales scoping, implementation, testing, rollout, production support, and enhancements. Troubleshoot complex connectivity issues, coordinate with sales, product, development teams, and vendors, gather requirements, support client relationships, and create documentation and training materials for trading and straight-through-processing integrations.
Summary Generated by Built In
The Senior Technical Account Manager will serve as the primary technical liaison for external banks, PTFs, and buy‑side clients, driving the design, implementation, and support of Cantor Fitzgerald’s proprietary binary and FIX APIs across multiple regions. Working closely with sales, product specialists, and internal development teams, you will manage pre‑sales scoping, post‑sales rollout, and ongoing technical enhancements, ensuring seamless e‑trading and straight‑through processing integrations while acting as the escalation point for complex client issues. Responsibilities
  • Partner with sales and product specialists to identify, qualify, and expand revenue opportunities.
  • Develop comprehensive integration plans with clients for multi‑region deployment of APIs and financial products.
  • Provide technical and development support for binary/FIX APIs covering market data, order entry, and STP.
  • Coordinate release, testing, and rollout of new API versions and enhancements with clients and internal teams.
  • Serve as 3rd‑level support for production issues, troubleshooting integration problems and ensuring resolution.
  • Build and maintain strong relationships with client technology teams across vertical and horizontal functions.
  • Gather client feedback, translate requirements into actionable product enhancements, and liaise with development.
  • Document procedures, create training materials, and educate clients on product usage.
  • Manage multiple integration projects simultaneously while maintaining focus and composure under pressure.
  • Collaborate with external software vendors to ensure seamless connectivity and integration.
Qualifications
  • 5+ years experience in a financial institution or fintech firm with client‑facing responsibilities.
  • 7+ years of hands‑on experience with FIX protocol implementations.
  • Strong understanding of capital markets, front/middle/back‑office systems, and trading workflows.
  • Experience with third‑party trading software, connectivity vendors, and VeriFIX or similar testing tools.
  • Proficiency in Linux/Unix environments and networking protocols (TCP/IP, UDP).
  • Proven ability to prioritize, own tasks, and maintain attention to detail across multiple projects.
  • Excellent communication and interpersonal skills; able to work independently and within teams.
  • Self‑starter with a proactive, adaptable attitude and ability to stay calm under pressure.
  • Demonstrated success in pre‑sales scoping and post‑sales technical support for API integrations.
  • Ability to document requirements, create training content, and convey technical concepts clearly.

Compensation Expectations: $160-170kbase 



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Skills Required

  • 5+ years of experience in a financial institution or fintech firm with client-facing responsibilities
  • 7+ years of hands-on experience with FIX protocol implementations
  • Strong understanding of capital markets, front-office, middle-office, back-office systems, and trading workflows
  • Experience with third-party trading software, connectivity vendors, and VeriFIX or similar testing tools
  • Proficiency in Linux or Unix environments
  • Knowledge of networking protocols including TCP/IP and UDP
  • Ability to prioritize tasks, maintain ownership, and manage multiple projects with attention to detail
  • Excellent communication and interpersonal skills, with the ability to work independently and collaboratively
  • Proactive, adaptable self-starter who remains calm under pressure
  • Demonstrated success in pre-sales scoping and post-sales technical support for API integrations
  • Ability to document requirements, create training content, and explain technical concepts clearly
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The Company
HQ: New York, NY
1,857 Employees
Year Founded: 1945

What We Do

Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.

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