The Role
The role involves addressing customer issues, escalating support, creating documentation, recording interactions, and maintaining technical knowledge in various systems and products.
Summary Generated by Built In
Responsibilities
Core Responsibilities: (Include but not limited to)
- Handle internal and external level customer related issues and concerns
- Point of escalation for Technical Support Specialist
- Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Actively participate in departmental activities and initiatives
- Support the development of internal documentation
- Comprehend and understand technical documents, quick start guides, and special application documentation
- Maintain acceptable call and case evaluation requirement
- Maintain acceptable VOC KPI requirements
Qualifications:
- Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
- Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
- Must have installed and programmed relevant products in at least 3 projects.
- Excellent communication skills (oral and written)
- Excellent interpersonal, organizational, and time management skills
- Ability to type at least 35 words per minute
- Previous experience with troubleshooting software or hardware
- Strong knowledge of Microsoft Operating Systems
- Strong knowledge of Microsoft Office
- Knowledge and experience with SQL
- Basic understanding of electronics concepts
- Experience with LAN/WAN network technologies
- A+ and/or Network+ certification
Skills Required
- Bachelor's degree in engineering (Electronics, Electrical, Mechanical, Computer Science)
- Minimum 3 years of relevant experience with FIRE/PAVA/SECURITY/BMS products
- Experience installing and programming relevant products in at least 3 projects
- Excellent communication skills (oral and written)
- Familiarity with SQL and network technologies
- A+ and/or Network+ certification
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
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Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
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Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
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The Company
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
