Sr. System Administrator, Enterprise Apps

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse—verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

Being HUMAN isn’t just our name — it’s how we show up for customers, partners, and most of all, our team. That means competitive pay, generous benefits, and meaningful perks — all in a culture that celebrates what matters to you, whether that's marathon training, your pets, or your favorite robot (we have many).

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.

The Senior System Administrator of Enterprise Systems, reporting to the Senior Director, IT, will be responsible for leading our cloud-first SAAS technology environment. This role requires a strategic and technical leader who can ensure seamless operations, system reliability, security, and efficiency across all business-critical platforms, while supporting our organization's rapid growth.

What you'll do:

• Provide strategic leadership for all enterprise systems, including Atlassian suite, Google Workspace Enterprise, Slack, and Okta
• Develop and implement comprehensive system documentation and process workflows
• Manage system integrations, upgrades, and maintenance with minimal disruption
• Maintain best practices for system security, performance, and scalability
• Oversee identity and access management through Okta, with particular focus on Okta Workflows
• Drive continuous improvement initiatives to optimize system performance
• Deliver responsive support and maintenance for Mac desktops, ensuring seamless integration with enterprise tools and configurations
• Manage macOS lifecycle management, including software deployments, security updates, and endpoint compliance
• Lead cross-functional projects from planning through execution, ensuring clear communication, timelines, and alignment across stakeholders
• Eagerness to collaborate with a team and provide a range of support services to all employees

Who you are:

• 7-10 years of progressive experience in system administration and enterprise applications
• Extensive experience administering Atlassian products, particularly JIRA and JIRA Service Desk
• Advanced knowledge of Google Workspace Enterprise management and administration
• Strong expertise with Okta administration, including demonstrated experience with Okta Workflows
• Proven experience managing Slack Enterprise environments
• Excellent documentation skills with ability to create clear process workflows
• Hands-on experience supporting macOS in enterprise environments, including deployment, configuration, and user support
• Familiarity with endpoint management tools for macOS (e.g., Jamf, Kandji, Mosyle) and best practices for security and compliance
• Demonstrated ability to lead cross-functional technology projects, including planning, stakeholder coordination, and execution tracking
• We are a Mac-First shop with no Windows endpoints or servers, this position will not manage any services related to Windows

Nice-to-haves

• Experience in high-growth startup environments
• ITIL certification or equivalent process framework knowledge
• Experience in the cybersecurity industry
• Cloud platform expertise (AWS, Azure, or GCP)
• Project management certification (PMP, Agile, etc.)

The base pay range for this position is $130,000- $160,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development. We also offer weekly in-office lunch for hybrid employees, dedicated time off, HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.