Scope:
- This role is focused on supporting various Blue Yonder Planning solutions in Demand and Supply Planning.
- Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
- This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
- This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
- Provides advice to customers regarding industry best practices and process methodology.
- Understands the workflow and tables involved in Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.
Technical Environment:
- Good Understanding of Blue Yonder data workflow
- Installation of Blue Yonder products
- Good knowledge of SQL, PL/SQL
- Intermediate knowledge at MS Excel
- Basic understanding on customer business and process.
- Relevant experience on Blue Yonder SCPO and Manufacturing Planning suite of products
- Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
What you’ll do:
Design & Architect
- Understand the implemented solution design
- Needs to work with cross functional teams including Product Development, Consulting and Cloud services
- Enhance/Change the design based on new business requirements by the customer
- Identify Root cause and find the permanent solution to any problem.
- Responsible to address incident/request related to above mentioned suite of products
Develop & Deliver
- Provide advice to customers regarding industry best practices and process methodology.
- Understand how Blue Yonder solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
- Need to work with cross functional teams including Product Development, Consulting and Cloud services.
Guide & Govern
- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
- Provide advice to customers regarding industry best practices and process methodology.
Operate & Optimize
- Provides advice to customers regarding industry best practices and process methodology.
- Implement monitoring, performance tuning, and operational best practices.
- Provide value through Innovation and Automation
What we are looking for:
- Bachelor’s degree in computer science, IT, or related field.
- 7-11 years of IT experience, with 5+ years in Blue Yonder/JDA Enterprise Supply Chain products, and Strong expertise in SQL, PL/SQL, and data structures.
- Strong working knowledge of ESP modules, configurations, and troubleshooting. Handles most customer scenarios independently.
- Independently resolves standard and complex customer issues, escalating only highly specialized scenarios.
- Performs structured root cause analysis and collaborates with SMEs when required.
- Leads customer calls, provides technical guidance, and manages issue resolution.
Works closely with Product Development and cross-functional teams to resolve issues.
Contributes to knowledge articles and supports peer learning.
Effectively leverages AI tools and automation in daily operations.
Delivers consistent operational excellence and customer satisfaction.
- NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is good to have.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor's degree in Computer Science, IT, Industrial/Mechanical Engineering, or related field
- 7-11 years of IT experience
- 5+ years experience with Blue Yonder/JDA Enterprise Supply Chain products (ESP)
- Strong expertise in SQL, PL/SQL, and data structures
- Strong working knowledge of ESP modules, configurations, and troubleshooting
- Relevant experience with Blue Yonder SCPO and Manufacturing Planning suite
- Intermediate Microsoft Excel skills
- Ability to perform structured root cause analysis and resolve complex customer issues independently
- Willingness/ability to provide 24x7/Weekend on-call coverage and respond to system alerts
- Strong analytical and problem-solving skills, testing skills, and ability to propose solutions
- Experience working with cross-functional teams (Product Development, Consulting, Cloud services) and leading customer calls
- Familiarity with AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure (NextGen skills)
- Contributing to knowledge articles and supporting peer learning
- Experience implementing monitoring, performance tuning, automation and operational best practices
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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