Sr Support Analyst, Mumbai (Giftcity), Information Technology

Posted 11 Days Ago
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Hiring Remotely in GIFT City, Gāndhīnagar, Gujarāt, IND
Remote
Senior level
Fintech • Payments • Financial Services
The Role
Supports mission-critical trading applications for NSE-IX GiftCity operations, serving as an SME and stakeholder contact for traders, business heads, regulators, and development teams. Responsibilities include 24x7 production support, monitoring, incident recovery, change and release management, IT audits, governance, data-center coordination, and on-call coverage. The role also provides Middle Office support for the Dolphin application and requires relocation to Gujarat.
Summary Generated by Built In
Key Areas of Responsibilities
  • Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required
  • Derivatives asset focus for NSE-IX
  • Engage with, and act as a contact point for, local regulators and exchange inquiries.
  • Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
  • Act as the SME for all applications & technologies used by business for trading GiftCity.
  • Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
  • Ensure that the IT estate is instrumented and monitored effectively.
  • Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets.
  • Participate in on-call support rotation.
  • Coordinate the timely recovery of IT systems and applications.
  • Schedule and document regular changes according to change management rules & guidelines
  • Ensure that production environment is stable and efficient.
  • Adherence to CLSA documented governance guidelines.
  • Provide an excellent, fast and responsive service to other teams.
  • Own, coordinate & manage the DC & its related activities.
  • Dolphin application understand for Middle office support.
Requirements
  • Experience working for NSE-IX supported business and back office.
  • Preferred Greeksoft application support and troubleshooting knowledge.
  • Degree in Computer Science, Software Engineering or IT related area
  • Must have infra support on-prem support experience.
  • Must have exposure to working directly other project stakeholders as needed.
  • Prefer candidates with regional experience.
  • Good communication and technical skills
  • Knowledge on Exchange Regulations & Compliance
  • Knowledge of Exchange certification process
  • Knowledge of Unix,SQL is a must.
  • Handling IT system and audits.
  • Open to permanently relocate to Gujarat – preference is right fit to the role.
  • At-least 6-8 years of experience in Front office Trading application support
  • Strong Stakeholder management for application related stakeholders
  • ITIL process adherence (change, release, incident, problem management)
  • Good command of spoken and written English.
  • Hands on working on Dolphin application for Middle office support in GiftCity.

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Skills Required

  • Experience supporting NSE-IX business and back-office operations
  • Degree in Computer Science, Software Engineering, Information Technology, or a related field
  • On-premises infrastructure support experience
  • Experience working directly with project stakeholders
  • Knowledge of exchange regulations and compliance
  • Knowledge of exchange certification processes
  • Unix knowledge
  • SQL knowledge
  • Experience handling IT systems and audits
  • At least 6–8 years of front-office trading application support experience
  • Strong stakeholder management for application-related stakeholders
  • ITIL process adherence, including change, release, incident, and problem management
  • Good spoken and written English
  • Hands-on Dolphin application experience for GiftCity Middle Office support
  • Greeksoft application support and troubleshooting knowledge
  • Regional experience
  • Willingness to permanently relocate to Gujarat

CLSA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.

  • Pay Growth & Progression Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
  • Healthcare Strength Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
  • Retirement Support Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.

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The Company
HQ: Hong Kong
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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