Yalo
Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!
Your mission?
We are seeking a highly analytical and driven Senior Revenue Operations Associate to join our SaaS company's growing team. This individual will be responsible for driving operational excellence and supporting strategic initiatives across our go-to-market functions. Reporting to the Strategy and Operations Manager, you will work cross-functionally with Sales, Finance, Product, Marketing and Data teams to optimize sales performance and revenue growth.
Responsibilities:
- Collaborate with leadership to develop, implement, and monitor go-to-market strategies, pipeline health metrics, and performance frameworks. Support the planning and rollout of new product launches, pricing models, and cross-sell initiatives.
- Lead the design and allocation of sales quotas and territories to ensure optimal coverage and alignment with market opportunity and team capacity.
- Calculate monthly and quarterly commissions accurately. Maintain and evolve commission policies, and contribute to the design of scalable, performance-driven incentive structures.
- Build and maintain dashboards and analytical tools to monitor sales performance and operational KPIs, including pipeline health, conversion rates, CAC, and sales velocity. Strong proficiency in SQL, Python, or similar data tools is essential.
- Go beyond reporting to generate actionable insights that inform strategic decisions around growth, product strategy, and resource allocation.
- Support workforce planning by analyzing headcount needs, team productivity, and capacity based on sales targets and forecast models.
- Identify and implement improvements in sales processes, tools, and data flows to enhance productivity and accuracy. Champion CRM (Salesforce) adoption, design training, and develop supporting documentation.
Requirements:
- 4–5 years of experience in Revenue Operations, Sales Operations, or related analytical role—preferably in a SaaS or tech company.
- Strong command of data manipulation tools (e.g., SQL, Python, Excel) and Salesforce.
- Deep understanding of SaaS metrics, sales cycles, and revenue motion dynamics.
- Excellent communication skills in English; fluency in Spanish and/or Portuguese is a plus.
- Proven ability to collaborate across functions and lead cross-functional initiatives independently.
- Excellent communication skills, with experience presenting to senior leadership
- Bachelor’s degree in Economics, Business, Engineering, or a related field
- Unlimited PTO policy
- Competitive rewards on the market range
- Hybryd - 4 days at the office or with customers
- Work-Personal Life Integration
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen,
We strive for excellence.
At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.
At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.
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What We Do
Yalo helps businesses offer a delightful customer experience on their customers' favorite apps – Facebook Messenger, WhatsApp, and WeChat. Every business on Yalo has a virtual assistant with an optimized flow that handles customer requests to the point of payment and fulfillment. If at any point the customer need is beyond what the chatflow is capable of doing, the request gets seamlessly transferred to a human agent to provide resolution. Through the Yalo platform, businesses get an artificial intelligence powered CRM that allows them to handle sales and build personal relationships, at scale, on Facebook Messenger, WhatsApp, and WeChat.
Yalo uses deep learning (a machine learning technique) to have chatbots learn from their human counterparts to continuously improve the experience. The team behind Yalo is composed of Columbia University and Salamanca engineers, former PayPal technical leads, and is supported by a group of investors from New York, Mexico and Latin America.
