Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Are you a visionary problem-solver who thrives on innovation and enjoys creating solutions that inspire awe? We are seeking a hands-on Sr. Staff Product Manager to oversee our Tools portfolio, assisting Solution Consultants in customizing their demos to meet the specific needs of prospects. This position is focused on enhancing Solution Consultant productivity and expediting the sales process.
This role is pivotal within our Demo Ops & Architecture teams, offering the opportunity to work in a startup-like environment with significant autonomy. We're looking for someone who can advocate for top-tier development practices and collaborate closely with our Demo Engineering counterparts.
What you get to do in this role:
Discovery:

• Lead Tools consolidation effort across multiple internal teams; define and drive process for New Tools creation and consolidation, updates, and depreciation
• Collaborate with various stakeholders, such as Solution Consultants and Demo Engineering teams, to identify the need for tooling and potential opportunities
• Define product requirements and create a comprehensive short-term and long-term Tools roadmap

Building:

• Drive the development process, including sprint planning, backlog grooming, and defining user stories.
• Lead the development of advanced Tools and provide guidance to junior team members in the Systems Engineering team.
• Assess the technical feasibility, dependencies, and constraints of features, collaborating with adjacent teams as necessary.

Launch & Enablement:

• Establish metrics to measure the performance and effectiveness of our Tools.
• Coordinate Tool launches, including developing enablement materials and conducting training sessions.
• Actively promote Tool adoption to enhance Solution Consultant productivity.
• Monitor performance and gather feedback from various stakeholders to identify areas for improvement.

Qualifications
To be successful in this role you have:

• 10+ years of overall work experience as a Technical Consulting, Software Development, or Product Manager, including experience with the Now Platform and other ServiceNow applications.
• ServiceNow Certifications highly preferred.
• Experience with end-to-end product delivery: discovery, ideation, requirements/specs, delivery, data analysis/customer feedback.
• Experience working in an agile/scrum environment.
• Experience creating engaging and educating content.
• Strong oral and written communication skills, able to communicate complex concepts clearly and concisely.
• Ability to articulate/demonstrate innovative thinking.
• Ability to lead and influence cross-functional teams in a matrixed environment. Ability to manage stakeholder relationships effectively, internally and externally, and communicate to diverse stakeholders.

Provide guidance to junior developers
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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