The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, scalability, and performance of production systems. The role focuses on monitoring, alerting, and dashboard creation with a strong emphasis on SRE tools like Grafana, Prometheus, and Datadog. The ideal candidate should have hands-on experience with Python scripting and be able to collaborate effectively with cross-functional teams to address service issues and improve system reliability.

Requirements

• +4 years of experience in similar roles
• Fluent English
• Experience with creating and modifying Grafana dashboards for system monitoring.
• Knowledge of Prometheus for setting up and maintaining monitoring systems.
• Experience with Datadog for user and system monitoring.
• Hands-on experience with Python scripting for automation and other tasks.
• Understanding of SRE practices, including monitoring, alerting, and incident response.
• Ability to create and enhance runbooks for incident response and remediation.
• Experience with DevOps practices, such as CI/CD and infrastructure automation, is a secondary desired skill set.
• Strong communication skills to collaborate with cross-functional teams and stakeholders.
• Ability to proactively identify and address service issues.
• Familiarity with ITIL process experience, including Service Management, Knowledge Management, and Incident Management.
• Experience with user and system monitoring, remediation, and implementation to maintain service stability.

Responsibilities

• Create and modify Grafana dashboards to monitor system performance and user experience.
• Set up and maintain monitoring and alerting systems using Prometheus and Datadog.
• Collaborate with cross-functional teams to improve service reliability and respond to incidents.
• Develop and enhance runbooks for incident response and remediation.
• Proactively work with alerting to ensure timely detection of issues and minimize downtime.
• Implement monitoring, remediation, and other operational practices to maintain high service levels.