Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWHAT’S ON YOUR PLATE?
Your mission is to work closely with our CRM team to ensure the execution of projects goes as smoothly as possible. As a Sr. Specialist, you will own and implement CRM campaigns on a country level for talabat. You'll need to be flexible, performance-driven, with an experimentation mindset and able to work with tight deadlines and be willing to be hands-on to get the job done. This role will be part of our regional Performance Marketing team looking after all talabat markets.
- Ideation of CRM campaigns around the customer lifecycle to meet business needs
- Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop etc.)
- Forecasting, aligning and monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
- Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
- Creating visibility for local marketing teams on performance and cost evolution
- Formulation of data backed hypotheses to optimize ROI from existing flows
Qualifications
WHAT DID WE ORDER?
Bachelor's degree in marketing or equivalent, with a strong data focus.
Minimum 2 years of proven relevant work experience, preferably in a fast-paced working environment.
Excellent excel skills.
Experience in working with CRM and campaign management tools like Braze or similar is a plus.
Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
Good time management skills.
Fluency in written and spoken English. Arabic fluency is a plus
Good interpersonal, communication and presentation skills
Proactive, responsible, attention to detail and a good team player
Skills Required
- Bachelor’s degree in Marketing or an equivalent field
- At least 2 years of relevant work experience
- Excellent Microsoft Excel skills
- Experience working with data and reporting campaign performance
- Data-driven mindset and focus on results
- Good time management skills
- Fluency in written and spoken English
- Good interpersonal, communication, and presentation skills
- Proactive, responsible, detail-oriented, and collaborative approach
- Experience with CRM and campaign management tools such as Braze or similar
- Arabic fluency
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
