Sr. Solutions Engineer

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
Freewheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. Our team employs an analytic, innovative and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top partners in the Television industry. We seek a senior solutions engineer responsible for establishing and exemplifying best practices in partner integrations; acting as the key technical expert in the rollout of Freewheel's partnerships solutions; and providing guidance in partner usage to support the improvement of Freewheel's programmatic offerings. Based on the broad purview, this individual must be able to communicate technical requirements between partners, clients and internal stakeholders and offer creative solutions for any problems which may arise. They will act as an advocate for the serviceability of programmatic products internally and in-market. The candidate will engage regularly with Sales, Partnerships, Account Management, and Product Management teams.
Job Description
Responsibilities:

• Act as a subject matter expert for two or more FreeWheel partnership areas including but not limited to demand partnerships (DSP/SSPs), supply partnerships (SSPs, Exchanges) and data partnerships to build and maintain serviceable solutions

• Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements

• Identify opportunities for improving process, make recommendations for increasing revenue, implement changes through automation of activities and mentor junior team members to improve processes

• Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs

• Provide trusted expertise and feedback on internal projects to improve product usage and customer service

• Design and provide advanced trainings to internal teams, and occasionally to our clients and partners

• Mentor junior members of the team on best practices

• Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team

• Participate in strategic discussions to improve team operations and performance by contributing ideas and insights

• Exercise consistent independent judgment and discretion in matters of significance.

• Other duties and responsibilities as assigned.

About You:

• 5-7 years' experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity

• Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus

• Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts

• Demonstrate a track record of exemplary software implementation and systems integration skills

• Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements

• Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions

• Ability to evaluate customer requirements and lead in the determination of internal priorities

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years