About This Job
We are looking for a Senior Application Support Engineer to support and maintain mission-critical enterprise applications in a fast-paced production environment. This role combines application support, production operations, release management, troubleshooting, and technical incident response.The ideal candidate has hands-on experience supporting .NET applications in production, performing root cause analysis, managing incidents, and collaborating with development, infrastructure, and business teams to ensure application stability and performance.
Key Responsibilities
- Provide L2/L3 application support for mission-critical business applications.
- Investigate, troubleshoot, and resolve production issues within established SLAs.
- Perform root cause analysis and implement preventive solutions to reduce recurring incidents.
- Monitor application health and system performance using monitoring and observability tools.
- Support release deployments, change requests, and production implementations.
- Collaborate with development, QA, infrastructure, and business teams to resolve technical issues.
- Analyze logs, application events, database activity, and system alerts to identify issues.
- Develop automation and shared solutions to improve operational efficiency.
- Participate in incident management, problem management, and post-incident reviews.
- Support high-severity production incidents and provide timely updates to stakeholders.
- Contribute to continuous improvement initiatives, operational procedures, and technical documentation.
Required Qualifications
- 3+ years of experience supporting enterprise applications in a production environment.
- 3+ years of experience with C#, ASP.NET, XML, and REST APIs/Web Services.
- 3+ years of experience with MS SQL Server and/or Oracle databases.
- Experience writing and troubleshooting SQL queries, stored procedures, and ETL processes.
- Experience with Azure DevOps, GitHub, or similar DevOps platforms.
- Experience with incident management, problem management, and release support.
- Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Experience performing root cause analysis and implementing corrective actions.
- Strong analytical and troubleshooting skills.
Preferred Qualifications
- Experience with Dynatrace, AppDynamics, Splunk, or other monitoring tools.
- Experience supporting Windows Server, IIS, and enterprise web applications.
- Knowledge of F5 Load Balancers, networking concepts, and infrastructure support.
- Experience with ServiceNow or other ITSM platforms.
- Experience with Oracle Databases, SSIS, and enterprise integrations.
- Exposure to Linux/Unix environments.
- Experience supporting high-availability and business-critical systems.
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn More about working at Axos Business Center
Pre-Employment Background Check, Medical, and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Skills Required
- 3+ years supporting enterprise applications in production environments
- 3+ years with C#, ASP.NET, XML, and REST APIs/Web Services
- 3+ years with MS SQL Server and/or Oracle databases
- Experience writing and troubleshooting SQL queries, stored procedures, and ETL processes
- Experience with Azure DevOps, GitHub, or similar DevOps platforms
- Experience with incident management, problem management, and release support
- Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
- Experience performing root cause analysis and implementing corrective actions
- Strong analytical and troubleshooting skills
- Experience with Dynatrace, AppDynamics, Splunk, or other monitoring tools
- Experience supporting Windows Server, IIS, and enterprise web applications
- Knowledge of F5 Load Balancers, networking concepts, and infrastructure support
- Experience with ServiceNow or other ITSM platforms
- Experience with Oracle Databases, SSIS, and enterprise integrations
- Exposure to Linux/Unix environments
- Experience supporting high-availability and business-critical systems
Axos Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axos Bank and has not been reviewed or approved by Axos Bank.
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Healthcare Strength — Health coverage includes medical, dental, and vision with multiple plan choices, plus HSA/FSA options and an Employee Assistance Program. Employer HSA contributions and extras like pet insurance and onsite fitness centers at some locations expand the wellness offering.
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Leave & Time Off Breadth — Time off includes around 15 days of vacation for new hires, paid sick leave, and up to 11 company holidays annually. Availability of certain perks and holiday specifics can vary by location or subsidiary, but the baseline PTO/holiday combination is broadly competitive.
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Retirement Support — A 401(k) with company match is offered alongside additional financial programs like a 529 plan, employee mortgage loans, and banking/trading perks. Automatic enrollment and structured matching underscore tangible retirement support for longer‑tenured employees.
Axos Bank Insights
What We Do
Axos is a technology-driven financial services company providing a diverse and ever-growing range of innovative products and services for personal, business and institutional clients nationwide. Powered by exceptional team members, a clearly defined set of values and a culture that is both meritocratic and self-governing, we are transforming banking as we know it. Our mission is summed up in two words: Banking Evolved. Banking Evolved means providing products and services that are technologically superior to our competitors and that offer our customers an unbeatable value proposition. Banking Evolved means continuously innovating and excelling in the following areas: • The incubation, creation and deployment of new businesses and tools that best serve our customers; • The evolution, optimization, delivery, distribution and marketing of our products; • The harnessing of data and technology to manage our business most effectively and efficiently; and • The development and engagement of our team members. To be part of the Axos team is to live our values as your own, to work with a strong sense of individual purpose and to embody a commitment to the shared success of our business. As a meritocracy, we believe that success is earned. We reward individuals on the basis of their achievements. As a self-governing organization, we derive strength from the internal resourcefulness of each individual. We emphasize independence, goal-setting and personal accountability.
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