Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
We’re building the platforms to power the next generation of Entertainment and Connectivity services for Comcast and our industry partners.
We’re looking for an experienced architect to unify various individual capabilities, (web apps, APIs, tools) spread across multiple engineering teams, into a common tooling capability designed from the ground-up to support business to business use-cases.
As a member of the Comcast Technology Solutions MVPD team, you are instrumental in on-boarding partners into our syndicated family of products which we operate and manage as a service on a global scale. In this role you will be working with cutting edge video and connectivity technologies while interfacing with internal Comcast teams and global telecommunications providers.
Are you passionate about digital media, entertainment, connectivity, and cloud services? Do you like big challenges and working within a highly motivated team environment?
We take Comcast’s amazing products and services in Video, IPTV, smart home, broadband and access networks, and “syndicate” them for the operator community. Our partners own the customer relationship while we own and operate the product experience. We are looking for a customer experience oriented individual to join a team focused on ensuring operational excellence across our product portfolio. We thrive on big challenges, results, quality, and agility.
Who will you be working with?
You’ll be working across various engineering, architecture and operational teams within Comcast and Sky responsible for the architecture, development and delivery of products and services in the Entertainment and Connectivity spaces.
The ideal candidate for this role will thrive in an environment where they can drive outcomes through influence and technical leadership. This team will aim to provide technical direction, common hosting capabilities and frameworks, while enabling existing functional teams to expose capabilities to internal operational teams and eventually our customers and industry partners.
What are some interesting things you will do?
This is a brand-new team within Comcast Technology Solutions. In this role you will have the opportunity to build a team from the ground up focused on building a world-class suite of tools to enable and support our latest products and services.
These are some of areas where we want to better enable management of our platforms and services:
- On-boarding and management of new companies / customers
- Platform monetization
- Editorial placement / content capabilities,
- Device and service configuration management
- Support and troubleshooting workflows
While a number of these capabilities exist today, they are supported by individual teams. You’ll be responsible for defining our overall federated architecture for MVPD tools as well as the roadmap and approach for on-boarding internal and external teams.
Where can you make an impact?
You will be working with the best and brightest minds in Comcast to roll out services that will power the next generation of television, broadband, and home automation. Success in this role is characterized by your ability to influence other teams to deliver outcomes required for this initiative, stay ahead of customer needs, and provide robust and creative technical solutions to support successful management of our technology within our customer environments.
Job Description
Core Responsibilities:
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Develops and evaluates software in alignment with the Company's overall vision and business goals to leverage company initiatives.
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Owns the technical design, delivery, and operation of MVPD’s B2B Platform Tools and frameworks.
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Reduces onboarding friction and on-going operational costs through the development of self-service management tooling for our syndicated platforms.
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Advocates for the organization’s technical capabilities across the enterprise as the business evolves.
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Evaluates, designs and develops solutions to meet overall needs of our MVPD customers at a global (platform) and local (operator) level.
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Along with the team provides on-going technical training, support, integration supervision, and governance of platform tools; empowers other teams to contribute to these frameworks and capabilities.
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Communicates and establishes relationships with vendors and other technical areas of the business.
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Provides technical leadership and direction to the team focusing on the solution delivery and integration capabilities
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Represents department views and influences decisions on potential software issues. Partners with other corporate technical functions and relevant business units to ensure that software development needs are monitored and addressed as needed.
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Consistent exercise of independent judgment and discretion in matters of significance and prioritization.
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Regular, consistent, and punctual attendance. When required must be able to work nights and weekends, variable schedule(s) and overtime.
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Other duties and responsibilities as assigned. New products and services are always on our radar!
Requirements:
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10+ years of experience in technology and service operations (B2B preferred)
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Experience leading technical teams and architecting complex B2B solutions; with an emphasis on publicly exposed APIs, B2B tooling and documentation.
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Expertise in architecting and delivering cloud solutions using AWS Cloud, federated authentication and authorization models.
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History of architecting and building global federated multi-tenant web applications
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Expertise in web and full stack technologies used in AWS Cloud environment
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Ability to craft technical roadmaps and articulate a vision to senior leadership to obtain buy-in and sponsorship for new initiatives.
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Experience with Video, Broadband (cable) and Access Network technologies preferred.
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Experience supporting business and technical objectives in a partnered/outsourced model
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Experience developing and delivering software in a federated architecture is required.
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Possesses the ability to rapidly grasp new technologies and abstractions and apply them in a meaningful way.
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Strong troubleshooting and problem-solving skills, adaptable, proactive, and willing to take ownership.
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Comfortable working in a fast-paced agile environment.
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Ability to adjust to changing priorities and make quick decisions with limited information.
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Highly motivated and able to work independently and in a group.
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Able to take on problems with a minimum set of clearly defined requirements and articulate alternative solutions and approaches to solve the problem
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Drive results and growth.
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Respect and promote inclusion & diversity.
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Do what's right for each other, our customers, investors and our communities.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
What You Can Expect:
- An encouraging and casual work environment with chances to showcase your skills.
- A culture of innovation and continuous learning.
- Training, support, and mentoring to expand and evolve your expertise.
- For more insight into our culture, check out: https://jobs.comcast.com/life-at-comcast
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas discounted digital TV and internet.
- Discounted tickets for Universal Resorts, and free tickets to our Universal theme parks!
- To learn more please visit: https://jobs.comcast.com/benefits
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast CTS (Comcast Technology Solutions) a division of Comcast Cable, serves the advertiser, content provider, global operator, and technology markets with a complete portfolio of products and capabilities designed to meet the evolving needs for content distribution and monetization in a multi-platform world. Built on Comcast's robust media and entertainment infrastructure, Comcast Technology Solutions offers a breadth and depth of expertise, spanning twenty years in broadcast and digital, to help customers deliver engaging experiences and forge new business models.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
10 Years +
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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