Sr Site Reliability Engineer

About the Role: 

Are you looking for a job that can help make the world a safer place?   NortonLifelock is a leader in cyber-security, innovation, and technology. Our award-winning Norton security products protect hundreds of millions of people around the world and LifeLock provides its member's identity theft protection, which is intended to detect fraudulent applications for various credit and non-credit-related services.

The ideal candidate will join the team and collaborate with other organizations, such as Engineering, to implement the best DevOps/DevSecOps designs and practices.   You will also work with our applications to build, maintain and support a highly available application infrastructure stack running in Azure and AWS.  The team strives to continuously improve our environment by ensuring the highest levels of security and reliability while automating as many processes as possible.  This role will also lead, or mentor junior team members.

Key Responsibilities 

• Lead the effort to ensure high availability, security, and performance of production and development environments for our customer-facing applications that utilize a broad range of Cloud technologies in both AWS and Azure, and applications developed in NodeJS, Spring, Java/Tomcat, etc.
• Write code to automate configuration management tasks and provisioning of AWS and Azure services in development, staging, and production environments
• Develop and maintain build and deployment pipelines that automate for Continuous Integration and Continuous Deployment using tools such as Bitbucket, Jenkins, Azure DevOps, etc.
• Optimize performance and restore applications to full health as required
• Work with software development teams to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability
• Ensure all key service metrics are measured, monitored, and raising alerts when needed.
• Start and lead technical troubleshooting sessions, interacting with development and engineering teams, vendors, etc.
• Drive efficiencies in systems and processes: cost optimization, capacity planning, configuration management, performance tuning, monitoring, and root cause analysis.
• Promote a DevOps culture by actively building relationships with other technical and business teams.
• Participate in rotating 24x7 on-call support schedule for production systems.

Qualifications 

• BS / BA degree in Computer Science or Information Systems, or an equivalent combination of education and experience.
• Passion for DevOps – enthusiasm for new technologies and their potential to make an impact.
• Eight (8) or more years of increasing responsibility in technical roles, with 3 or more years of experience as a DevOps engineer in an agile environment.
• 8+ years experience with Linux installation and patch administration.
• 4+ years of experience with Configuration Management software and techniques such as Jenkins, Groovy, Chef, Puppet, Ansible, Docker, CloudFormation, or Terraform
• 3+ years experience building, testing, deploying and operating highly scalable and resilient cloud-based infrastructure hosting solutions in a medium or large enterprise.
• 3+ years experience in designing, building, securing, and scaling AWS or Azure infrastructure and resources
• Experience with source code management systems such as GitHub or Bitbucket, including branching and release strategies
• Scripting experience in either Python, JavaScript, Perl, PHP, Ruby
• Experience working high availability environments (7x24) and highly scalable sites/applications
• Experience mentoring and coaching DevOps Engineers

Preferred Qualifications:

• Experience working with Application Performance Management tools (Dynatrace/AppDynamics)
• Experience creating meaningful dashboards, logging, alerting, and responses using log analytics tools like Nagios, SumoLogic, Splunk or ELK
• Experience with Container development and orchestration (Kubernetes, Docker)
• Working knowledge of PCI or experience working in a regulated industry
•  Solid expertise in one or more cloud-native relational and NoSQL databases

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.