About the Role
We are seeking a Senior Site Reliability Engineer to join our cloud engineering team. You will own the reliability, scalability, and observability of our critical financial SaaS applications and infrastructure, working across cloud platforms to ensure our customers experience is seamless, secure, and performant services. This is a high-impact role for someone who is passionate about building resilient systems and preventing outages before they happen.
Key Responsibilities
Design, implement, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all critical systems; ensure we meet or exceed targets consistently
Lead observability strategy by designing comprehensive monitoring, logging, and tracing architectures; select and deploy observability tools that provide deep visibility into system behavior
Build and own runbooks, incident response procedures, and post-incident review processes; mentor the team on incident management and blameless postmortems
Architect and deploy cloud infrastructure on AWS or Azure; implement infrastructure-as-code practices and ensure high availability, disaster recovery, and business continuity
Develop automation and AIOps capabilities to reduce toil, accelerate incident detection, and enable self-healing systems; implement intelligent alerting to minimize false positives
Drive reliability improvements through load testing, chaos engineering, and failure scenario analysis; identify and eliminate single points of failure
Partner with application and backend teams to design reliable systems from inception; conduct architecture reviews and reliability assessments
Write production-grade Python tooling for automation, metrics collection, alert management, and operational workflows
Champion security and compliance in infrastructure; implement defense-in-depth principles for a regulated fintech environment
Required Qualifications
7+ years in Site Reliability Engineering, DevOps, platform engineering, or closely related roles with significant responsibility for production systems
Expert-level experience with Azure or AWS (or both); deep knowledge of compute, networking, storage, and managed services; experience managing infrastructure at scale
Demonstrated expertise in observability: designing and implementing monitoring, alerting, logging, and distributed tracing solutions; hands-on with observability platforms (e.g., Prometheus, Grafana, ELK, Datadog, New Relic, or similar)
Strong background in SLOs, SLIs, and SLAs; experience defining meaningful objectives and building systems to meet them; understanding of error budgets and their role in prioritization
Proven experience designing and troubleshooting highly available, resilient, and scalable systems; deep understanding of distributed systems concepts and failure modes
Proficiency in Python, PowerShell, bash, etc. scripting languages for production automation, tooling, and systems programming; ability to write clean, maintainable code for operational workflows
Hands-on experience with AIOps practices: event correlation, intelligent alerting, predictive analytics, and automated remediation; familiarity with AIOps platforms is a plus
Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation, Ansible); version control and CI/CD pipeline design
Track record of incident management and on-call ownership; comfort with incident response and the ability to remain calm under pressure
Excellent communication skills; ability to work cross-functionally and influence without authority; comfort mentoring junior engineers
Preferred Qualifications
Experience in the fintech, payments, banking, or other regulated industries; understanding of compliance requirements (SOC 2, PCI-DSS, etc.)
Experience with Kubernetes and container orchestration; deep knowledge of containerized application deployment and management
Proficiency with observability as code; experience building custom metrics, dashboards, and alerts programmatically
Background in chaos engineering or reliability testing; experience using tools like Gremlin or similar platforms
Contribution to open-source observability or infrastructure projects
Expertise in network security, application security, or infrastructure hardening
Experience with database optimization, query performance tuning, and backup/recovery strategies
Skills Required
- 7+ years in Site Reliability Engineering, DevOps, platform engineering, or related roles with production responsibility
- Expert-level experience with Azure or AWS (or both) and managing cloud infrastructure at scale
- Designing and implementing observability: monitoring, alerting, logging, and distributed tracing (e.g., Prometheus, Grafana, ELK, Datadog, New Relic)
- Strong background in SLOs, SLIs, SLAs and error-budget driven prioritization
- Proven experience designing, troubleshooting, and operating highly available and resilient distributed systems
- Proficiency in Python, PowerShell, and Bash for production automation and tooling
- Hands-on experience with AIOps practices: event correlation, intelligent alerting, predictive analytics, and automated remediation
- Experience with infrastructure-as-code tools (Terraform, CloudFormation, Ansible) and CI/CD pipeline design with version control
- Track record of incident management, on-call ownership, and conducting blameless postmortems
- Excellent communication skills and ability to mentor and influence cross-functionally
- Experience in fintech, payments, banking, or regulated industries (SOC 2, PCI-DSS, etc.)
- Experience with Kubernetes and container orchestration
- Experience with observability-as-code and programmatic metrics/dashboards/alerts
- Background in chaos engineering or reliability testing (e.g., Gremlin)
- Contributions to open-source observability or infrastructure projects
- Expertise in network security, application security, or infrastructure hardening
- Experience with database optimization, query performance tuning, and backup/recovery strategies
What We Do
Pioneering Technologies for Your Financial Institution Since 1998, we have been creating innovative technologies that transform the way financial institutions operate by solving complex problems with streamlined, user-friendly solutions. Our robust and secure technologies empower lenders and consumers to get reliable, accurate information every time, at any time. As well-established industry leaders, we continue to set the industry standard for web-based credit reporting and lending for financial institutions of every size.
