Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
Roles & Responsibilities:
ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform.
The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities.
- Act as the overall technical owner for ServiceNow implementations and enhancements
- Define technical & development guidelines
- Review and approve technical scripts, and configurations
- Ensure platform performance, security, scalability, and upgrade readiness
- Drive adherence to ServiceNow best practices and OOTB-first approach
- Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows
- Lead complex customizations while minimizing technical debt
- Handle advanced troubleshooting, performance bottlenecks, and production issues
- Support data loads, transformations, and data validation strategies
- Lead customer technical discussions, design workshops, and solution walkthroughs
- Translate business requirements into technical solutions and system designs
- Provide clear technical guidance to customers and set realistic expectations
- Act as the escalation point for critical issues, hyper care, and go-live support
- Review code and enforce coding standards and quality gates
- Guide team members on design decisions and problem-solving
- Work closely with Project Managers, Architects, and Product Owners
- Ensure timely delivery aligned with scope, quality, and performance benchmarks
- Participate in change, incident, and defect triage discussions
Experience & Qualifications:
Certifications
- ServiceNow Certified System Administrator CSA (Mandatory)
- ServiceNow Certified Application Developer CAD (Mandatory)
- Certified Implementation Specialist – IT Operations Management (ITOM)
Experience
- 5+ years of hands-on ServiceNow development
- Exposure to enterprise-scale ServiceNow programs
- Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request
- Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting
- Integration using REST, SOAP, MID Server
- Performance tuning, ACLs, security best practices
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification
- Certified Implementation Specialist - IT Operations Management (ITOM) certification
- 5+ years of hands-on ServiceNow development experience
- Experience with enterprise-scale ServiceNow programs
- Hands-on experience with ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, and Request
- Deep JavaScript, Glide APIs, and server-side and client-side scripting knowledge
- Experience integrating with REST, SOAP, and MID Server
- Experience with performance tuning, ACLs, and security best practices
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
