- Provide L2/L3 support for SAP BO/BI issues
- Troubleshoot and resolve:
- Report failures (Web Intelligence, Crystal Reports)
- Data inconsistencies between ECC and BW
- Job failures (ETL / data loads)
- Manage SLA-driven tickets via tools like ServiceNow / JIRA
- Support and enhance reports built using:
- SAP BusinessObjects (WebI, Crystal Reports)
- SAP BW Queries (BEx)
- Validate report data against ECC tables (e.g., VBAK, BKPF, MARA)
- Ensure business-critical reports are always available and accurate
- Implement minor enhancements / CRs:
- Modify existing reports
- Create new queries or dashboards
- Prepare functional/technical specifications
- Coordinate with development teams for implementation
- Monitor and support:
- Data loads (InfoPackages, DTPs, Process Chains)
- Delta loads from ECC to BW
- Identify and fix:
- Data load failures
- Performance bottlenecks
- Optimize:
- Slow-running reports
- BW queries and data models
- Improve query performance using:
- Aggregates
- Indexing
- Query design best practices
- Strong understanding of ECC data sources:
- FI, SD, MM modules
- Validate extractors and data flow from ECC to BW/BO
- Handle issues related to:
- LO Cockpit
- Generic extractors
- Delta mechanisms
- Perform:
- Unit Testing
- Integration Testing
- UAT support
- Manage transports across landscapes (DEV → QA → PROD)
- Maintain:
- Technical documentation
- KT documents
- Report catalogs
- Support knowledge transfer sessions
- Identify opportunities to:
- Automate reporting
- Improve data quality
- Enhance user experience
- 6–12 years of SAP BO/BI experience
- Strong exposure to ECC AMS / Support projects
- Experience in handling production support environments
- Hands-on with:
- Web Intelligence (WebI)
- Crystal Reports
- Universe Design (IDT / UDT)
- Experience in report scheduling and publication
- Strong knowledge of:
- BW Data Modeling (InfoObjects, DSOs, InfoCubes)
- BEx Queries
- Process Chains
- Experience in:
- Data extraction from ECC
- Delta handling
- Knowledge of:
- SQL / database concepts
- ECC tables (FI, SD, MM)
- Understanding of:
- Data warehousing concepts
- ETL processes
- ITSM tools:
- ServiceNow / JIRA / Remedy
- Exposure to:
- SAP Solution Manager (nice to have)
- Exposure to:
- SAP BW on HANA / BW/4HANA
- SAP Analytics Cloud (SAC)
Skills Required
- 6-12 years of SAP BO/BI experience
- Strong exposure to ECC AMS / Support projects
- Experience in handling production support environments
- Hands-on with Web Intelligence (WebI) and Crystal Reports
- Strong knowledge of BW Data Modeling and BEx Queries
- Knowledge of SQL / database concepts
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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