The Senior Director, Sales Operations, is responsible for driving new business launch initiatives and strengthening operational effectiveness through proactive issue resolution management. This role ensures seamless collaboration between sales leadership, marketing, finance, and other cross-functional partners to optimize operations and support overall company growth. The Senior Director will lead issue resolution management efforts, creating scalable systems to identify and resolve operational challenges across the business.
ResponsibilitiesEssential Functions:
- Drive New Business Launches and Priority Test Programs
- Develop and implement strategies for successful implementation of new business launches.
- Oversee priority test programs to increase success and evaluate test opportunities in other potential market opportunities.
- Serve as the liaison between sales, marketing, finance, and operations on new business launches to ensure cohesive alignment and collaboration across all teams.
- Issue Resolution Management
- Establish and oversee structured processes to identify, escalate, and resolve operational and client-facing issues in a timely manner.
- Collaborate with stakeholders across departments to address root causes of recurring challenges and implement preventive measures.
- Monitor issue resolution KPIs and leverage data insights to improve systems, communication flows, and operational efficiency.
- Act as an escalation point for high-impact issues, providing guidance and leadership to resolve complex problems effectively.
- Monitor and Enhance Sales Operations Processes
- Create and maintain centralized sales operation playbooks using workflows, critical paths, and industry best practices to scale operations efficiently.
- Monitor, analyze, and report on process performance metrics, identifying trends and areas for continuous improvement.
- Provide insights and recommendations based on data analysis to inform strategic decisions.
- Drive ongoing process and business improvements by contributing innovative ideas and solutions.
- Other duties as assigned.
Education Requirements:
- Bachelor’s Degree
Work Experience Requirements:
- 8 years of related work experience.
- 5 years of supervisory/management experience.
- 3 years leading and managing cross-functional teams, with a demonstrated ability to inspire and drive performance.
Knowledge, Skills and Abilities Requirements:
- Strong proven business management acumen.
- Masterful communication and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High level of organizational skills, strategic thinking, and the ability to navigate complex operational environments.
- Strong leadership and management experience overseeing teams ranging in skillset and career level.
Skills Required
- Bachelor's degree
- 8 years of related work experience
- 5 years of supervisory or management experience
- 3 years leading and managing cross-functional teams
- Strong business management acumen
- Masterful communication and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
- High organizational skills and strategic thinking
- Ability to navigate complex operational environments
- Experience overseeing teams with varied skill sets and career levels
Acosta Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acosta Group and has not been reviewed or approved by Acosta Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexible scheduling, hybrid work options, and access to wellness and assistance programs are available in many eligible roles. These lifestyle-oriented elements are often appreciated for supporting autonomy and day-to-day balance.
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Retirement Support — Feedback suggests retirement plans with employer contributions and 401(k) access are part of the package for eligible full-time staff. Company materials also reference related financial programs such as dependent-care FSA options.
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Healthcare Strength — Feedback suggests full-time corporate employees may access standard medical, dental, and vision coverage that some consider reasonably comprehensive for the setting. Perceptions of quality vary by agency, position, and location.
Acosta Group Insights
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
