About the role:
While primarily remote, this role may require occasional visits to the Bristol office or London.
We are looking for a Senior Resource Plane Platform Engineer to join Intermedia and help build, operate, and evolve the Resource Plane of our Internal Developer Platform (IDP). This is a senior individual contributor role with staff-level expectations, operating in a small, high-impact team responsible for shared, non-database runtime services. The Resource Plane Team owns critical infrastructure services such as event streaming, messaging, caching, object storage, and logging backends. The scope of this platform is expected to evolve over time, requiring engineers who are comfortable operating under ambiguity and taking ownership of complex, stateful systems.
What you will be doing:
- Own the design, implementation, and operation of shared Resource Plane services used across the organization
- Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
- Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems • Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
- Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
- Integrate Resource Plane services into the Internal Developer Platform for self-service consumption • Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
- Lead incident response, root cause analysis, and reliability improvements for owned services
- Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
- Act as a senior technical voice in architecture discussions and platform roadmap planning
What you will bring to the role:
- A bachelor’s degree in Computer Science, Software Engineering, or Information Technology
- Senior-level experience operating production-grade, stateful distributed systems
- Strong hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch
- Proven experience running infrastructure primarily in on-prem environments
- Strong understanding of Linux systems, networking, and storage fundamentals
- Deep experience with Infrastructure-as-Code (Terraform preferred)
- Experience with GitOps workflows and declarative infrastructure management
- Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning)
- Experience working with Kubernetes-adjacent platforms and services
- Ability to operate independently and take ownership in a small team environment
- Experience designing shared platform services consumed by multiple product teams
- Familiarity with IDP concepts and developer self-service platforms
- Experience migrating on-prem workloads toward cloud-native or hybrid models
- Exposure to security, compliance, and governance requirements for shared infrastructure
- Prior experience in staff- or principal-level technical leadership roles
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or Information Technology
- Senior-level experience operating production-grade, stateful distributed systems
- Hands-on experience with Kafka, RabbitMQ, Redis, and Elasticsearch
- Proven experience running infrastructure primarily in on-prem environments
- Strong understanding of Linux systems, networking, and storage fundamentals
- Deep experience with Infrastructure-as-Code (Terraform preferred)
- Experience with GitOps workflows and declarative infrastructure management
- Solid grasp of reliability engineering concepts (SLOs, error budgets, alerting, capacity planning)
- Experience working with Kubernetes-adjacent platforms and services
- Ability to operate independently and take ownership in a small team environment
- Experience designing shared platform services consumed by multiple product teams
- Familiarity with IDP concepts and developer self-service platforms
- Experience migrating on-prem workloads toward cloud-native or hybrid models
- Exposure to security, compliance, and governance requirements for shared infrastructure
- Prior experience in staff- or principal-level technical leadership roles
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
