At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Deadline to Apply: 6/26/2025
JOB SUMMARY
Work assignments will vary and require independent judgment and creativity to complete. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes. Trusted to independently manage time, priorities, and resources to achieve goals. Responsible for highest level of quality, timeliness, and quantity of work completed.
Scope/Responsibilities: Proficiency in basic skills and functions of career path; ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time, priorities and resources to achieve goals. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. Addresses barriers and obstacles to figure out new ways of doing things to improve on the current/past state. Implements innovation to find solutions to reoccurring problems to keep department moving forward.
ESSENTIAL JOB FUNCTIONS
• Under strict deadlines and within short timeframes, reconciles the most complex reports received from primary servicers in accordance with Agreements and Departmental policy.
• Completes research as necessary on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries.
2
• Research and correct complex servicing errors or discrepancies and ensure accurate information is sent to the trust and investors.
• Interface with Third Parties regarding complex verbal and written loan level requests.
• Build and maintain relationships with high-demand investors and identify ways to address their needs and to satisfy and retain the clients.
• Lead and execute projects with business partners, IT, vendors, and senior management and implement process improvements.
• Analyze current processes, identify disconnects and re-engineer processes to gain efficiency.
• Lead the development of company best practices around data analytics, dashboarding, and reporting.
• Develop, maintain, and own analytical models and dashboards for internal and external clients.
• Analyze current processes, identify disconnects and re-engineer processes to gain efficiencies.
• May perform other related duties or ad hoc projects within the scope of responsibilities.
KNOWLEDGE, SKILLS, ABILITIES
• Education & Professional Experience: Bachelor's degree preferred and typically requires a minimum of 5+ years related work experience. Mortgage and/or Financial services experience a plus. High school diploma or state approved equivalency required.
• Leadership/Hierarchy: Operates effectively under general supervision. Receives detailed instructions on new projects. Effectively builds strong relationships with team, manager and department. Often goes beyond the basic requirements and takes on initiatives that clearly add value. Often leverages new ideas; promotes new ways of looking at problems and processes.
• Level of Decision Making: Some decision making authority on daily work assignments. Seeks advice from those who’ve solved similar problems. Probes all fruitful sources for answers, and thinks ‘outside the box’ to find options. Possess objective analytical problem solving skills. Requires relatively little direction to get the job done.
3
• Individual/Customer Impact: Decisions and actions have high impact on success of team, department, business line and/or client. Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. Often searches for ways to improve the customer experience.
• Communication: Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
• Technical Proficiency: Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Experience with SQL, SSRS and/or Microsoft Power BI is a material plus. 5 plus years’ experience on SBO 2000 or SBO.NET or comparable knowledge of primary servicing system.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023983Job Category:
ServicingPrimary Location City:
Highlands RanchPrimary Location Region:
ColoradoPrimary Location Postal Code:
80129Primary Location Country:
United States of AmericaAdditional Posting Location(s):
Pay Range: $88,000.00 - $110,000.00Similar Jobs
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
