Dead on Arrival (DoA) and early failure of customer spare parts are the most undesired forms of non-quality as perceived by our customers. To gain customer trust, we must come out a comprehensive 8D in time to avoid repeat failures.
• Preview CS escalation report before intake meeting.
• Facilitate the intake meeting and assign RCA owner.
• Follow up the RCA status on stakeholders.
• Summarize DoA KPI, like DoA rate and cycle time from spotfile and AIR system.
• Communicate with VHV & SJ for DOA process & system request.
• Come out the monthly and weekly report.
• Follow the DoA process to drive the phase change.
• Nice communication with each stakeholders.
OTHER REQUIREMENTS
• Good English Communication Skill
• Good E-mail instruction Writing in English and Chinese
• Good at using Microsoft tools (e.g. word, excel, power point)
• Able to work with international teams and drive immediate effectivity and efficiency
• Good communication and social skills to deal with different cultures and departments
• Team player with a pro-active attitude, flexible and highly committed
• Experience/affinity with BOM structure build up and Oracle/Arena experience is required
• Strong logic and critical thinking; willing to drive for results with limit and targeted cycle times
• Manages quality initiatives (DOA cases from CS/Field) and processes, quality improvements, customer satisfaction, quality assurance. Drives the implementation and adherence to quality processes in APP BL (HMI). Enhances the collaboration between sectors and stakeholders (D&E, CS, FAC, S&SC) on the quality transition towards a Living Quality Culture.
Skills Required
- Good English communication skills
- Good email instruction writing in English and Chinese
- Proficient with Microsoft Word, Excel, and PowerPoint
- Able to work with international teams and drive immediate effectiveness and efficiency
- Strong communication and social skills to work with different cultures and departments
- Team player with a pro-active attitude, flexible and highly committed
- Experience/affinity with BOM structure build-up and Oracle/Arena experience
- Strong logic and critical thinking; willing to drive for results with targeted cycle times
- Experience managing quality initiatives, DoA cases, root cause analysis, and quality processes
What We Do
Zealogics LLC provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Zealogics builds deep knowledge of traditional product engineering across mechanical, electronics and software platforms, to enable clients to navigate their digital transformation. Zealogics values engineering techniques, automation frameworks, and reference models which are refined through engagements with Fortune 500 enterprises and OEMs. We combine customer-centric product strategies through a collaborative approach for execution. We help to harmonize processes, identify bottlenecks, and eliminate non-value tasks to deliver world-class products. With impeccable focus on client needs we connect specialized resources for the right positions, both for full time and contractual placements. Our long-term relationships with employees and clients have been built in an environment of integrity and commitment, with a shared goal of mutual success. Zealogics hires experienced people to solve a wide array of IT and Engineering challenges that our clients face. Our guarantee - Zealogics provides the best value services in town.
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