As a Customer Quality Lead – Sr Quality Control Analyst here at Honeywell, you will play a critical role in providing advanced engineering support and driving process improvement initiatives to optimize operations and enhance efficiency. You will collaborate with cross-functional teams to develop and implement innovative solutions that improve product quality, reduce costs, and ensure compliance with industry standards.
You will report directly to our Technical Services Leader, and you’ll work out of our Gurgaon, India location on a Hybrid work schedule.
In this role, you will impact on the success of CX operations by managing complex engineering challenges, leading continuous improvement projects, and supporting the delivery of high-quality solutions that meet customer and business needs.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.
ResponsibilitiesKEY RESPONSIBILITIES- Lead and support process improvement initiatives to drive end-to-end improvements.
- Analyze data to identify opportunities for improvements, failure trends, and root causes.
- Identify areas for improvement in customer interfacing processes like Order Fulfillment, Dispute Management and Returns Processes.
- Develop and implement strategies and initiatives to optimize operational processes.
- Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience.
- Implement systemic resolutions to address process gaps and improve efficiency.
- Support and Lead In Service and Entry Into Service Processes and MOS
- Bachelor’s degree from an accredited institution in a technical discipline or related field.
- Six Sigma Green Belt certification.
- Minimum 4 years of experience in process improvement or related roles.
- Strong analytical and problem-solving skills.
- Fundamental knowledge of Order to Cash process.
- Working Experience and proficient in handling ERP Tools such as SAP, Oracle etc.
- Effective communication and interpersonal skills.
- Proficient in handling GenAI and Power BI Tools.
- Master’s degree in engineering/ project management
- Six Sigma Black Belt certification
- Professional experience in Customer Experience, Quality, Technical Support functions.
- Educational degree related to process improvement or business management.
Skills Required
- Bachelor's degree in a technical discipline or related field
- Six Sigma Green Belt certification
- Minimum 4 years of experience in process improvement or related roles
- Strong analytical and problem-solving skills
- Fundamental knowledge of Order to Cash process
- Working experience and proficiency with ERP tools (e.g., SAP, Oracle)
- Effective communication and interpersonal skills
- Proficiency with GenAI and Power BI tools
- Master's degree in engineering or project management
- Six Sigma Black Belt certification
- Professional experience in Customer Experience, Quality, or Technical Support
- Educational degree related to process improvement or business management
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
-
Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
-
Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
-
Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
