Sr QA Analyst

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it’s like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What you'll do

The Senior QA Analyst is responsible for ensuring the quality, stability, and scalability of Salesforce solutions, with a strong emphasis on Sales Cloud, Marketing Cloud, and integrated enterprise applications. This role leads quality assurance efforts across manual and automated testing, validates complex integrations and AppExchange solutions, and ensures robust test data management and seeding practices. The ideal candidate brings a quality‑engineering mindset, strong Salesforce domain expertise, and hands-on experience with test automation and data management in multi‑org environments in a manner consistent with FHLB, Chicago Software Testing Policies and Standards.    

How you'll make an impact:

• Elevate Salesforce quality and release confidence by designing and executing robust manual and automated test strategies across Sales Cloud, Marketing Cloud, and complex integrations—ensuring stable, scalable, and defect-resistant releases.

• Accelerate delivery through automation and data excellence by strengthening Selenium/Playwright and API automation frameworks while implementing reliable test data creation, masking, and refresh strategies across multi-org Salesforce environments.

• Reduce production risk and defects by validating end-to-end workflows, Apex, flows, integrations, and data integrity using SOQL and API testing, while proactively identifying issues early in the Agile lifecycle.

• Strengthen QA maturity and team capability by mentoring junior QA engineers, driving best practices in quality engineering, and continuously improving QA processes, standards, and reporting through Azure DevOps.

What you can expect:

• Design, develop, and execute test strategies, test plans, test cases, and test scripts for Salesforce Sales Cloud and Marketing Cloud implementations

• Perform functional, regression, integration, system, and user acceptance testing (UAT)

• Develop, maintain, and enhance automated test frameworks using Selenium or other test automation tools

• Validate Salesforce configurations, customizations, workflows, flows, Apex code, and integrations with external systems

• Ensure data integrity and accuracy through effective test data management practices, including data creation, masking, and refresh strategies

• Identify, document, and track defects; collaborate with development teams to ensure timely resolution

• Participate in Agile/Scrum ceremonies and provide quality-related input during sprint planning and backlog refinement

• Support release planning by executing smoke tests and production validation activities

• Mentor junior QA analysts and promote best practices in quality engineering and automation

• Continuously improve QA processes, standards, and tools to enhance test coverage and efficiency

• Track and report all results, problems and defects throughout the testing cycle using Azure DevOps.

• Represents testing team and participates in reviews of use cases and other requirements documentation to obtain an understanding of systems changes in preparation for test case development.

• Expected to provide valuable input on process improvements.

• Strong understanding of Salesforce platform architecture, including standard objects, custom objects, flows, validation rules, and integrations.

• Experience creating comprehensive test plans, test cases, and test scripts for core Salesforce functionality.

• Proficiency in SOQL for backend data validation, troubleshooting, and verifying data integrity across objects.

• Hands on experience with API testing (REST) using Postman or similar tools.

• Ability to validate end to end workflows, data flows, and system integrations with upstream and downstream systems.

• Familiarity with Salesforce sandbox environments, release cycles, and deployment processes.

• Strong knowledge of defect logging and tracking using Azure DevOps, GitHub Enterprise Jira, or similar platforms.

• Experience with object-oriented programming languages such as C#, Java, Python

• Experience with test automation using Selenium or Playwright for Salesforce UI testing.

• Experience with API automation (e.g.,RestSharp, RestAssured).

• Experience working with BDD frameworks (e.g., SpecFlow, Cucumber).

• Skilled in data setup and data validation testing within Salesforce environments.

• Strong analytical, troubleshooting, and communication skills, with the ability to collaborate effectively with product owners, developers, and business analysts.

• Ability to ensure thorough regression, functional, integration, and UAT test coverage for Salesforce releases.

What you’ll bring:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience

• 6+ years of experience in software quality assurance, with at least 3+ years testing Salesforce applications

• Strong understanding of Salesforce platform architecture, including standard objects, custom objects, flows, validation rules, and integrations.

• Experience creating comprehensive test plans, test cases, and test scripts for core Salesforce functionality.

• Proficiency in SOQL for backend data validation, troubleshooting, and verifying data integrity across objects.

• Hands on experience with API testing (REST) using Postman or similar tools.

• Ability to validate end to end workflows, data flows, and system integrations with upstream and downstream systems.

• Familiarity with Salesforce sandbox environments, release cycles, and deployment processes.

• Strong knowledge of defect logging and tracking using Azure DevOps, Jira, or similar platforms.

• Experience with object-oriented programming languages such as C#, Java, Python

• Experience with test automation using Selenium or Playwright for Salesforce UI testing.

• Experience with API automation (e.g.,RestSharp, RestAssured).

• Experience working with BDD frameworks (e.g., SpecFlow, Cucumber).

• In-depth understanding of Salesforce architecture, data model, and security concepts

• Knowledge of Salesforce-specific testing challenges, including multi-org environments and complex integrations

• Familiarity with API testing tools and techniques (e.g., REST/SOAP validation)

• Strong understanding of test data management concepts and best practices

• Ability to analyze complex business requirements and translate them into effective test scenarios

• Proven ability to work independently and collaboratively in a fast-paced environment

• Skilled in data setup and data validation testing within Salesforce environments.

• Strong analytical, troubleshooting, and communication skills, with the ability to collaborate effectively with product owners, developers, and business analysts.

• Ability to ensure thorough regression, functional, integration, and UAT test coverage for Salesforce releases.

• Salesforce Sales Cloud and Marketing Cloud testing

• Test automation (Selenium or equivalent tools)

• Manual and automated test case design and execution using Selenium, Playwrite or similar

• Test data management, data flows and data seeding validation.

• Defect tracking and test management tools with  Azure DevOps and GitHub Enterprise

• SQL and basic scripting for test validation

• Excellent communication, documentation, and problem-solving skills

The Perks

At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us.

Salary Range:

The above represents the expected salary range for this job requisition.  Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc