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A global leader in the pool & wellness industry.
The Role
The Senior Program Manager will lead complex transformation initiatives, manage multiple projects, drive stakeholder engagement, and promote process improvement across the organization. The role requires strategic thinking and strong leadership to enhance business operations and ensure successful adoption of changes.
Summary Generated by Built In
Fluidra is looking for a Senior Program Manager to join our team in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
The ideal candidate will be a Program Manager with over 10 years of project management and process development experience in a fast-paced team environment. This position will have responsibilities across Pool Platforms, Ecosystems and Solutions for the Wellness Industry, and across our global regions.
We are seeking a highly experienced Senior Program Manager in the Transformation office to lead and coordinate complex, cross-functional initiatives focused on digital transformation (Customer Relationship Management, eCommerce platforms), business process optimization, and enterprise-wide program management. This role is ideal for a strategic thinker and execution leader who thrives in fast-paced environments and can drive alignment across technology, operations, and business stakeholders. Additionally, you will:
- Project Management & Execution
- Drive the end-to-end delivery of complex transformation initiatives in line with strategic objectives.
- Define project scope, objectives, deliverables, and timelines in collaboration with sponsors and stakeholders. Document and analyze key project activities.
- Manage multiple projects across various product categories
- Manage project plans, budgets, milestones, resources, and risks.
- Ensure timely and quality delivery, using structured methodologies (Waterfall, Agile, or hybrid).
- Report progress, escalate issues, and ensure alignment with the transformation portfolio governance.
- Stakeholder Management & Communication
- Engage and align with senior executives, department heads, and key stakeholders throughout the project lifecycle.
- Effectively lead projects at any level in the organization from executive-level teams to entry-level teams.
- Develop and maintain detailed communication plans tailored to different stakeholder groups.
- Maintain a strong leadership role in large cross-functional groups to achieve the project goals and deadlines. This includes conducting all the team meetings, gate reviews, and off-line communications necessary for progress.
- Promote collaboration across functions and foster stakeholder commitment to change.
- Change Management & Business Transformation
- Partner with HR, internal communications, and change leads to define and implement change strategies.
- Support the organization in adopting new ways of working, technologies, or processes.
- Identify change risks and resistance, and apply mitigation tactics to ensure business continuity.
- Reinforce adoption through training, communication, and continuous engagement.
- Champion fact-based, values-guided decision making
- Process Improvement & Innovation
- Identify inefficiencies in current business processes and propose improvement opportunities.
- Drive operational excellence by integrating best practices and new approaches.
- Support the deployment of automation, digital solutions, and data-driven decision-making.
- Foster a culture of continuous improvement across the organization.
- Strategic Thinking
- Translate business strategy into executable transformation roadmaps.
- Analyze business needs, assess change impact, and prioritize initiatives based on strategic value.
- Provide insights and recommendations that influence leadership decision-making.
- Monitor external trends and benchmarks to ensure alignment with industry best practices.
Main Challenges:
- Working across time zones and cultures in a global / multinational environment.
- Ability and willingness to travel. The travel requirement will be determined by the activities of the projects and will vary from time to time. May be as high as 15%.
- Exposure to conflicting priorities, driven by different business needs.
- Complex business landscape in a company with a very aggressive transformation roadmap.
- Change management of the business users, and the need for business continuity.
- A certain level of ambiguity, caused by the implementation of new procedures.
WHAT WE SEEK
- Minimum of 10 years professional program management experience, preferably in business transformation or consulting.
- Minimum of 12 years overall professional-level experience.
- Working knowledge of program management philosophies and Stage/Phase-Gate processes, Phase-Gate and experience implementing changes/improvements within an organization.
- Knowledge of financial reports and understanding of business cases.
- PMP, PRINCE2, or Agile/Scrum certifications preferred.
- Experience in process improvement methodologies (Lean, Six Sigma) is a plus.
- Change management certification (e.g., Prosci) is a plus.
- Understanding of Digital Tools (CRM, CDP), websites, customer engagement platforms.
- Strong leadership, planning, and execution capabilities.
- Excellent organizational, communication (written and oral) and interpersonal team skills.
- Strategic mindset with attention to operational detail.
- Must be a demonstrated problem solver with the ability to manage information, to systematically analyse that information and willingness to delegate tasks and responsibilities.
- Expected to demonstrate technical understanding of projects and their high-level dependencies
- Expected to be comfortable with working with all functions and presenting at any level of the organization (up to C-suite)
- Proficient in project and reporting tools (MS Project, Smartsheet, MS Office applications, etc.).
- Ability to influence at all levels of the organization.
EDUCATION
Bachelor’s degree in Business, Engineering, Technology, or a related field (MBA is a plus).
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- Flexible Vacation Time
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!) with subsequent Fridays WFH
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected salary range is $150,000 - $180,000. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.
Top Skills
Customer Relationship Management
Ecommerce Platforms
MS Office
Ms Project
Smartsheet
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The Company
What We Do
We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.
Why Work With Us
Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.
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