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The Role
Leads large-scale technology transformation programs, managing governance, budgets, risks, procurement, staffing, delivery quality, contracts, and executive stakeholder communication. Oversees distributed, matrixed teams of 50 or more, mentors project managers, manages statements of work, monitors customer satisfaction and profitability, and drives issue resolution. Requires extensive program and project management experience, financial services customer experience, Salesforce CRM knowledge, and strong communication skills.
Summary Generated by Built In
Program Manager
East Central: 2 (Service Provider Experiance)
12 months
Remote
A Brief Overview
The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities
- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
- Extensive problem-solving skills, with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
- Ensures the program is aligned to the statement of work.
- Works with the appropriate leadership and team members to define the statement of work and any changes
- Monitors and assesses customer satisfaction, quality, and profitability.
- Project managers assigned to the program will report to the program manager
- Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
- Creates and manages long term goals for the program or portfolio of projects.
- Responsible for ensuring the successful onboarding and offboarding of program resources
- Acts as a liaison between program staff and upper management/executives
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
- A minimum of 10 years' progressive experience in a related field required
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Experience working with Financial Customers
- One to three years prior sales/business development experience is preferred
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
- Excellent understanding of the contract process
- Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
- Good understanding of Supply Chain processes
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
- Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred
- Experience working multi-site (global environments) is a plus.Ste
- Service Provider experiance.
Skills Required
- Bachelor's degree in a related field
- At least 10 years of progressive experience in a related field
- At least 5 years of active program management experience
- At least 10 years of project management experience
- Experience working with financial customers
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting financials and budgets for large-scale programs
- Understanding of program financial health visibility and reporting requirements
- Strong understanding of the contract process
- Ability to manage contract modifications and negotiate contract scope, cost, and schedule
- Good understanding of supply chain processes
- Ability to work independently and track program timelines aggressively
- Strong team skills
- Strong written, verbal, and presentation communication skills
- One to three years of prior sales or business development experience
- Project Management Professional certification through PMI
- Experience working in multi-site or global environments
- Service provider experience
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The Company
What We Do
Simple Solutions is a US based company and Microsoft Partner with a global presence that provides a broad range of software and IT services solutions to better help our clients manage their business. Our personalized service follows industry “best practices” and delivers cost effective and efficient solutions for our client’s business and IT needs. Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges. Simple Solutions has a broad portfolio of cloud and packaged software expertise with development and Integration services. We are also providers of custom and off-the-shelf software products to address specific business and IT challenges.
