Sr Product Sppt Tech Advisor

PURPOSE
    Under limited guidance, delivers new or changed services successfully into a production environment within the required timescales and with minimal disruption to existing services.
    Collaborates with other release managers, architects, development and product support staff to manage the dependencies between configuration items within a release and oversee the promotion of the release from test to production.
    Document and Manage a comprehensive Implementation Plan for each release, complete with back out plans.
    Adhere to the defined Software Development Life Cycle (SDLC) procedures and to the Standard IT operating Procedures (SOP).
 
RESPONSIBILITIES
    Responsible for collaborating with system engineering/product architects and identifying dependencies, both logical and technical.
    Collaborate with Project Management to define a release schedule for all components under management, maintain a forward schedule of changes
    Work with Project Management and deployment/support staff to ensure that necessary infrastructure and middleware upgrades are integrated into the planned release schedule
    Proactively establish the end-to-end-to-end activities for the deployment of a software release (via Implementation Plan), inclusive of all plans necessary for back-out
    Responsible for ensuring that all Implementation Plans are consistent with defined Release Services Processes and are repeatable 
    Conduct Post-Deployment Analysis of all implementations and reporting of established metrics
    Participate in Continual Service Improvement (CSI) efforts for all Release Services Process and Procedures

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
    Excellent communication skills
    Self-Starter with Leadership and Mentoring Skills
    Strong Problem Solving and Critical Thinking Skills
    Technical Solution Analysis
    Understanding of Multi-Tiered application architecture
    Must possess the technical skills to perform the job requirements
    Understanding of automation processes and tools.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com