Sr Product Manager - Process Innovation & Automation

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn’t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.

Team overview - Process Innovation & Automation:

Our vision is to modernize operations support, driving efficiency & guest experience by leveraging intelligent automation, at scale, to elevate business performance & guest experience by improving efficiency and

effectiveness of operations. We are poised to scale our core intelligent automation platforms led products & capabilities across our HQ processes, field operations and guest engagement touchpoints.

Our vision is to continually transform our operations with a digital workforce equipping our team members to drive exceptional guest experience.

Our products today, leverage ML/ AI advancements to drive cognitive task & process automation as well as NLP led chat & voice commerce platforms to drive the future of guest engagement & experience.

Role overview:

As a Sr Product Manager, you will work in the product model and will partner to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your respective product. You will need to leverage the knowledge of your product, as well as customer feedback and establish other relevant data points to assess value, develop business cases, and prioritize the direction and desired outcomes for your product. You will lead a product and work in unison with engineers, UX designers, data scientists and business partners to deliver a product.

You will be the “voice of the product” to key stakeholders to ensure that their needs are met, and that the product team is getting the direction and support that it needs to be successful. You will develop and actively

understand the market, maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for your team and stakeholders.

You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction. You will foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization to help them achieve their goals while pursuing and

completing yours.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Principal Duties and Responsibilities:

Within the suite of intelligent automation products, our RPA platform needs the senior product manager of our flagship robotic process automation product, Altair, to:

• Lead the evolution of our product roadmap to achieve its vision of an enterprise service at scale

• Create and maintain a Product Charter and Product Vision

• Build a Gen AI / AI Vision and Roadmap for the product

• Co-create the tech capability roadmap with our dedicated engineering group

• Co-create a business engagement operating model along with business & engineering teams.

• Lead dual track agile to balance both Delivery and Discovery activities

• Accountable for development and health of the product, working in the product model and collaborating with key partners

• Work across multiple enterprise product and engineering teams to help problem solve, identify use cases and analyze/ validate prototypes and solutions

• Maintain and refine backlog: Create user stories and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy.

Value Articulation and Prioritization: Decides what business and technical stories are part of current and upcoming sprints for a product(s) and/or cross product based on value prioritization criteria. Accountable to achieve and deliver the value in support of the OKRs of the product(s).

Leads scrum team to ensure they have the necessary context of the problems they are solving and for whom.

• Define user journeys, work with UX team for the mockups, etc

• Work in scrum teams, ensuring the teams are aligned around similar goals and objectives and attending all scrum meetings.

• Leverages data and analytics to drive decisions and solve problems

• Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction

• Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles

• Provide guidance and mentoring to other product owners in the team

Communication: Owns the outward strategic communication plan of the product(s) delivery and strategy to stakeholders (written, oral, demo, other). Lead demo and interaction with customers and executive leaders to show product benefits and value.

Industry and Market Strategies: Creates and uses A/B testing, or other test and learn practices, to drive product adoption. Develops and drives go to market strategies, release planning, and training. Develops product positioning and messaging including product collateral. Interacts with competitive products and evaluates industry trends to set product roadmap and poetize features based on value. Can teach/evangelize customer point of view. Develops innovative and new features with necessary business case that drives value for Target.

About you:

• Four-year degree or equivalent experience.

• Fin-Tech experience desirable to have

• 6+ years of product management experience or equivalent domain experience, preferably in RPA and Process Mining.

• AI/ML product dev experience critical for success

• Strong communication skills working across multiple business and technology stakeholders.

• Experience with data analytics driven products or platforms.

• Exposure to machine & deep learning concepts and their applications in retail environment.

• Experience with technology and ability to facilitate communication between business and tech teams.

• Experience working in an agile environment.

• Excellent leadership and organizational skills.

• Strong ability to understand technical issues at a high level.

• Demonstrate strong accountability.

• Strong analytical and problem solving skills.

Useful Links:

• Life at Target - https://india.target.com/

• Benefits - https://india.target.com/life-at-target/workplace/benefits

• Culture - https://india.target.com/life-at-target/diversity-and-inclusion