Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Join Portfolio Quality & Operations (PQ&O) as a Sr. Process Design Consultant within Cyber Security Technology (CST), where you will serve as a senior individual contributor focused on enterprise process design, operational improvement, and cross-functional transformation. This role will lead complex process improvement efforts that reduce risk, simplify execution, improve delivery consistency, and strengthen how cybersecurity technology work is planned, delivered, measured, and continuously improved. As a trusted advisor and change agent, this role will influence stakeholders across teams to design scalable, sustainable solutions that drive measurable business value.
Responsibilities
• Design and optimize enterprise processes that align to business strategy, risk expectations, regulatory requirements, and cybersecurity technology delivery priorities.
• Lead complex process improvement initiatives that reduce operational friction, improve control adherence, increase consistency, and strengthen delivery outcomes.
• Influence senior stakeholders and cross-functional partners to identify improvement opportunities, shape future-state operating models, and drive sustainable adoption.
• Facilitate transformation workshops, current-state assessments, root cause analysis, and future-state design sessions across diverse stakeholder groups.
• Apply Lean Six Sigma methods and quality practices in a practical, scalable way that is fit for the bank’s operating environment.
• Establish success measures, track improvement outcomes, and communicate progress, risks, and value realization to leadership.
• Embed continuous improvement practices into day-to-day operations to improve user experience, strengthen process maturity, and streamline technology delivery.
• Help advance PQ&O’s vision to safeguard and strengthen the bank’s strategic advantage by systematizing a culture of continuous improvement.
Required Qualifications
• Minimum of 8 years of experience in process design, continuous improvement, operational excellence, business transformation, or related discipline.
• Advanced expertise in process design, continuous improvement, and structured problem solving.
• Proven ability to lead large-scale change, influence stakeholders, and drive adoption across matrixed organizations.
• Strong understanding of operational risk, controls, compliance, and cybersecurity technology delivery; experience in information security / technology preferred.
• Ability to translate ambiguity into structured analysis, actionable recommendations, and sustainable workflows.
• Data-driven mindset with the ability to define metrics, baseline performance, analyze trends, and measure business impact.
• Executive-level communication skills, including the ability to simplify complex concepts and tailor messaging for senior audiences.
• Strong facilitation, coaching, relationship-building, and cross-functional collaboration skills; must be a team player and a good listener.
Desired Qualifications
• Lean Six Sigma Black Belt or Master Black Belt certification preferred.
• Experience within financial services, technology, cybersecurity, or other highly regulated industries.
• Experience leading enterprise-scale transformation and operating model redesign.
• Experience using process mining, workflow automation, AI-enabled process improvement, or data analytics tools.
Required Skills
• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)Pay and benefits informationPay range$165,700.00 - $177,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- Minimum of 8 years experience in process design, continuous improvement, operational excellence, business transformation, or related discipline.
- Advanced expertise in process design, continuous improvement, and structured problem solving.
- Proven ability to lead large-scale change, influence stakeholders, and drive adoption across matrixed organizations.
- Strong understanding of operational risk, controls, compliance, and cybersecurity technology delivery.
- Ability to translate ambiguity into structured analysis, actionable recommendations, and sustainable workflows.
- Data-driven mindset with ability to define metrics, baseline performance, analyze trends, and measure business impact.
- Executive-level communication skills, including simplifying complex concepts and tailoring messaging for senior audiences.
- Strong facilitation, coaching, relationship-building, and cross-functional collaboration skills.
- Required skills: Change Management; Continuous Improvement; Process Design; Process Simplification; Reporting; Business Process Analysis; Critical Thinking; Process Performance Measurement; Program Management; Strategic Thinking.
- Lean Six Sigma Black Belt or Master Black Belt certification.
- Experience within financial services, technology, cybersecurity, or other highly regulated industries.
- Experience leading enterprise-scale transformation and operating model redesign.
- Experience using process mining, workflow automation, AI-enabled process improvement, or data analytics tools.
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
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Parental & Family Support — New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
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Equity Value & Accessibility — Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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