Sr. Partner Account Manager - Remote

ULTRA MOBILE is seeking a talented Sr. Partner Account Manager to join the Plum Team! Individual reports to Director, Partner Account Management. Role is remote.

ABOUT THE ROLE

Your usual day of awesomeness includes:  

• Collaborate with Plum leadership on additional revenue opportunities.
• Manage Partner Account Managers.
• Track partner forecasting and partner setup/onboarding metrics, and manage improvement of those metrics:
• Increase the percentage of partner forecasts received and the accuracy of those forecasts
• Decrease the time needed to onboard and launch partners
• Identify and action areas of opportunity for process improvement.
• General account management including but is not limited to:
• Partner setup/onboarding
• Forecasting
• Monitoring distribution and compliance
• Product discussions
• Business reviews
• Relationship building

• Coordinate activities and onboarding projects between partner and internal teams as necessary.
• Conduct regularly scheduled communications with customers to review overall customer health, proactively identify issues, and provide information and education on best practices and new releases.
• Collaborate closely with our Plum GM and Plum VP to identify additional revenue opportunities for the business.
• Schedule and orchestrate quarterly business reviews between clients and leadership.
• Work closely with the Technical Account Manager to ensure all technical needs/issues of the client are being worked on effectively and communicate back to the account with regular updates.
• Advocate on behalf of the clients with internal stakeholders with business cases.
• Generate reporting and report on key metrics by partner.
• Train partners on the various features and services available.
• Keep strict confidentiality between clients and business communications with an eye toward compliance.
• Able to read and interpret contracts to ensure that we follow them and that the MVNO follows them.

People Management & Leadership 

• Motivate & encourage employees at all levels, creating an environment where team members understand the vision and strategy. 
• Provide training and development to direct reports and those under the span of control.
• Recruit and train high-performing Partner Account Managers, and ensure effective coordination with other teams.
• Provide quarterly feedback to direct reports and career development opportunities.
• Set team and individual goals quarterly - ensure alignment with overall retention strategic goals. 
• Create measurable metrics for employees; both on sales results and operational efficiency.
• Mentor and empower employees by allowing them to perform their duties, and make mistakes, which can then be used as teaching opportunities.

WHAT YOU BRING

• High School Diploma/GED
• Minimum of 5 years of experience in Sales or a similar role
• Communication Skills: Strong communication skills including written, verbal and presentation skills
• Relationship Building: can build strong relationships and connect with clients and stakeholders
• Strong leadership skills with proven ability to manage, mentor and guide other partner account managers or similar roles
• Time Management: Ability to balance and prioritize multiple projects to meet deadlines.
• Organizational Skills: Ability to balance and prioritize multiple projects to meet deadlines.
• Strong Knowledge of Salesforce
• Advance knowledge Microsoft Office Suite and/or Google Suite
• Position requires the ability to travel 1-2 times per quarter for business needs via plane or personal vehicle.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $120,000.00 - $140,000.00.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

#LI-Remote