JOB TITLE: Sr. Ops Associate
REPORTS TO: Regional Manager, Sr. Regional Manager
DEPARTMENT: Operations Team
LOCATION: Buena Park, CA
SUMMARY
The NSO / Operations Associate – G3 represents the TOUS les JOURS brand to franchisees and customers by supporting successful New Store Openings and operational stabilization in the field.
This role serves as the primary on-site execution lead for NSO activities under the direction of the Franchise Business Consultant (FBC), Sr. FBC, or Regional Manager. While the FBC maintains overall ownership and final direction for the opening, the Sr. Ops Associate is responsible for coordinating day-to-day execution, supporting store readiness, leading on-site training execution, identifying operational gaps, and ensuring tasks are completed according to company standards.
Depending on business needs, this role may also be assigned to support and manage a small number of existing franchise locations.
JOB DUTIES
(Include, but are not limited to the following)
1. New Store Opening (NSO) On-Site Execution Leadership
• Lead on-site execution of NSO activities under the direction of the FBC, Sr. FBC, or Regional Manager.
• Coordinate day-to-day setup, training, product preparation, equipment readiness, and operational execution during the opening process.
• Serve as the primary execution lead on-site while supporting the overall direction set by the FBC.
• Ensure NSO checklists, timelines, and required opening tasks are completed according to company standards.
• Identify operational gaps during setup, opening and escalate key decisions to the FBC when necessary.
• Support store readiness across all operational areas, including BOH, FOH, storage, product display, and customer service flow.
2. Training & Opening Support
• Lead execution of standardized training for new store staff under FBC guidance.
• Coach franchisees and store employees on basic operating procedures, product handling, customer service flow, and brand standards.
• Provide hands-on support during opening days to help stabilize operations.
• Monitor execution quality during the opening phase and provide immediate feedback to store teams.
• Support transition from opening setup to daily store operations.
3. Post-Opening Stabilization
• Monitor early-stage store operations after opening and identify areas requiring follow-up.
• Track initial operational performance, product execution, and store readiness issues.
• Provide follow-up support to franchisees based on guidance from the FBC or Regional Manager.
• Assist with early sales and operational observations to help identify improvement opportunities.
• Ensure unresolved opening issues are reported and followed up until completion.
4. Existing Store Operational Support
• Depending on business needs, support and manage a small number of existing franchise locations.
• Conduct store visits to review operational execution, product quality, display, cleanliness, and brand standard compliance.
• Identify operational improvement opportunities and support corrective action execution.
• Provide direct coaching to franchisees and store teams within assigned scope.
• Report store performance, operational concerns, and follow-up progress to the FBC, Sr. FBC, or Regional Manager.
5. Risk Management & Issue Escalation
• Identify store-level operational risks during NSO or existing store support.
• Address routine operational issues on-site within assigned authority.
• Escalate significant issues, policy concerns, or business-impacting decisions to the FBC, Sr. FBC, or Regional Manager.
• Support QSC improvement activities and follow up on assigned corrective actions.
• Coordinate with internal departments as directed to resolve operational issues.
6. Communication & Coordination
• Serve as the on-site communication lead for assigned NSO execution tasks.
• Coordinate with franchisees, store teams, and internal departments to support opening readiness.
• Provide clear updates to the FBC, Sr. FBC, or Regional Manager on progress, issues, and action items.
• Ensure communication is consistent, timely, and aligned with company standards.
QUALIFICATIONS
• Education: High School Diploma or GED required. An associate’s degree or relevant training in Hospitality or Business is preferred.
• Experience: Prior experience (2+ years) in the food service, quick service restaurant (QSR), or multi-unit retail industry is highly preferred. Relevant leadership experience, such as a shift leader or supervisory role, is a plus.
• Skills: Proficiency in basic computer skills (MS Office, Email). Strong verbal and written communication and interpersonal skills. Proven ability to learn new operational standards quickly and train others effectively.
• Other: Valid driver's license and reliable transportation required. Willingness to travel regionally for New Store Openings (NSOs) and store visits (Up to75% travel).
Skills Required
- High school diploma or GED
- 2+ years of experience in food service, quick service restaurants, or multi-unit retail
- Basic computer skills, including Microsoft Office and email
- Strong verbal, written communication, and interpersonal skills
- Ability to learn operational standards quickly and train others effectively
- Valid driver's license
- Reliable transportation
- Willingness to travel regionally for new store openings and store visits
What We Do
CJ group CULTURE - Creating culture is what CJ does best. CJ is at the forefront of spreading K-Culture, influencing lifestyles worldwide. Global - CJ strives to be the best lifestyle company, leading consumers worldwide to enjoy Korean movies, food, TV shows, and music in their daily lives. OnlyOne - CJ values being "first, best, and different" in all aspects. With the ONLYONE philosophy at heart, CJ continues to create innovative products, services, systems, and businesses. CheilJedang (CJ) began as a food manufacturing company within the Samsung Corporation Established in 1953. CJ Corporation since has developed its business portfolio into four core sectors – Food & Food Services, Bio & Pharmaceuticals, Entertainment & Media, and Shopping & Logistics. Creating products and services that promote a healthy, happy and convenient lifestyle, CJ has become one of Korea’s most innovative companies with $44billion in annual revenues and $2.2billion annual sales profit. CJ Foodville USA Since 2004, CJ Foodville USA has been creating a comfortable, relaxing, and family-friendly environment, where customers can feel the same way of enjoying a meal with their own family and neighbors. We emphasize on delivering a service where everyone is treated like a family member! CJ Foodville USA currently operates Tous les Jours, bakery franchise delivering healthy yet delicious freshly baked bread and cakes. TOUS les JOURS TOUS les JOURS is a French-Asian Bakery, meaning of ‘EVERYDAY’, serving a unique selection of bakery goods and beverages made with the highest quality ingredients. Beginning with its launch in the United States in 2004, it has established a reputable bakery café system in the United States, building on a brand image that is respected in Asian American communities and is expanding into other mainstream markets. For more information, please visit www.tljus.com
