Sr. Operational Risk & Compliance SpecialisSr. Operational Risk & Compliance Specialist

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

We are hiring a candidate who pays precise attention to regulations, policies, and potential risks and an effective communicator to be a part of our Global Operational Risk Governance team, which is part of Consumer Services and Inside Sales (“CSIS”). The incumbent will be mainly responsible to handle Global English partners from a Risk Governance standpoint. The Compliance Specialists supports attainment of business objectives by identifying, tracking, analyzing, and reporting key risk indicators, business impacting metrics thereby driving process improvements, performance enhancements, and improve customer the experience. Also requires performing support failure & fraud investigation by providing a detailed summary report on each instances investigated which will help the relevant stakeholders to provide better customer experience, as a Sr. Compliance Analyst, you will be required to build strong working relationships with your peers & stakeholders spanning across various geographies, which will enable you to easily extract request requirements, understand existing process & application; and anticipate future needs. The team handles sensitive cases and critical subjects.

What You Will Do in This Role

• Be the point of contact for global operational risk governance team handling Global English partner and internal stakeholders with regards to Global English customer issues, mainly around the metrics impacting customer

• Invest sufficient time with both internal and external stakeholders to drive process level improvements; consolidation of feedback & driving positive change globally.

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations.

• Understanding key support operational processes and ability to translate to drive key business decisions (e.g., Process Alignment, Pilot expansion, etc.) based on objective data points.

• Determine business scope and develop audit plans.

• Obtain, analyze and evaluate process document, previous reports, data, flowcharts etc.

• Prepare and present reports that reflect investigation results and document process.

• Act as an objective source of independent advice to ensure validity, legality, and goal achievement.

• Identify process gaps and recommend risk aversion measures and cost savings.

• Maintain open communication with management and audit committee.

• Document process and prepare audit findings memorandum.

• Conduct follow up audits to monitor management’s interventions.

• Engage to continuous knowledge development regarding sector’s rules, regulations,

• best practices, tools, techniques, and performance standards

• Manages ad-hoc work requests and effectively prioritizes work based on business value.

• Certification in Six Sigma, ISO 9001:2008 & CMMI-SVC will be an added advantage.

• Transactional Monitoring to be performed whenever its required.

What You’ll Need to be Successful in this Role:

• An international company background with 5 – 7 years of experience working in a Global Environment

• A bachelor’s degree or equivalent experience in business Operations that meets the

• requirement for a business operations analyst.

• The candidate should possess good technical and presentation skill.

• Possess excellent written and verbal communication skills.

• Possess a very sharp analytical mind and logical/ statistical approach to work.

• Further, candidate should have exposure with Compliance (Risk Governance) audits and delivering coaching/ feedback sessions.

• Should be a very good Team player and should be able to blend and work well with multicultural peers. And ability to drive positive change individually.

• Should be open to Flexible job timings, including prolonged periods of Night Shifts and be also open to travel.

• Proven working experience as Internal Auditor or Senior Auditor

• Should have an ability and skill to perform complex mathematical computation.

• Should be good at written and oral presentation skills.

• Should be proficient in computers, especially in Microsoft Word, Excel, PowerPoint, and other related audit software.

• Should have an ability to identify the audit problems and take corrective action.

• Should be able to develop and maintain positive working relationships with the clients and the employees within an organization.

• Travel may be required to visit support partners or other Symantec locations on an ad-hoc basis.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.