At ENTRUST, our Network Engineering Group delivers end-to-end network solutions—from architecture and deployment to managed services and advanced support. With hundreds of years of combined experience, our team members have operated networks ranging from a few thousand subscribers to multiple millions. We specialize in broadband, SCADA, AMI, and other carrier-class communications systems, offering deep operational insight, preventative maintenance, NOC & managed services, and Tier 2/3 escalation support. Whether you're scaling up, updating, or simply optimizing, we bring proven expertise to keep your network performing at its best. Let’s talk about how we can help future-proof your network!
Responsibilities:
In this role, you’ll take ownership of deploying, configuring, and managing client networks. You’ll be the person clients rely on to keep their environments running smoothly day‑to‑day, and the one they turn to when something complex needs attention.
You’ll lead troubleshooting efforts, handle Tier 2 and Tier 3 escalations, and guide root‑cause analysis when issues arise. You’ll also help shape how networks evolve by supporting upgrades, capacity planning, and lifecycle management.
Documentation will be part of your rhythm—keeping network topologies, configurations, and procedures clear and up to date. You’ll also work closely with client teams, offering mentorship and helping elevate their technical capabilities.
Beyond that, you’ll support procurement, vendor coordination, and continuous improvement efforts. You’ll also oversee FTTX installation and upgrade projects and help maintain CGNAT platforms to ensure high‑speed, reliable performance.
Qualifications:
- 7+ years of network support experience in a Service Provider/Carrier environment with a focus on designing, deploying, & operating large-scale networks at OSI model Layers 1 through 3
- Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, EVPN) and firewalls
- In-depth knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6
- Experience working in a multi-vendor environment with hands-on experience with networking hardware
- In-depth knowledge of physical infrastructure design including structured cabling and fiber-optic cabling
- Proven experience managing multiple projects simultaneously and delivering against mission-critical deadlines
- Proven experience working in a team environment and solving problems with limited supervision
- Strong communications, problem-solving, and documentation abilities
- Expert analytical skills to diagnose complex routing and connectivity issues
- Must have a firm grasp of network security principles and practices
- CCNA, JNCIA, CCNP, JNCIP, or equivalent preferred
Preferred Qualifications:
- Working knowledge of 40/100/400G Ethernet, CWDM, DWDM, and optical transport network technologies
- Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices
- Experience configuring & supporting FTTX GPON/XGS-PON access gear from Adtran, Calix, and/or Nokia
- Advanced experience configuring & supporting backbone routing gear from Arista, Cisco, Juniper, and/or Nokia
- Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
- Technical leadership capabilities and people management experience
- Working knowledge of Network Address translation techniques (NAT44 and NAT64)
Remote:
This role is designated as remote, giving you the flexibility to primarily work from home while staying actively connected to your team and projects. We value collaboration and responsiveness, so we ask our remote team members to be available when in-office presence is needed—such as for client meetings, team events, or training sessions. Our approach blends freedom with shared accountability, making ENTRUST an exciting and supportive environment for professionals who thrive in remote work settings with clear, respectful expectations.
Not quite right for you? For a full listing of all our openings, please visit us at: https://entrustsol.com/careers/
Why Join Us?
At ENTRUST Solutions Group, we are a community of over 3,000 dedicated professionals committed to our clients and each other. As an ENR Top 100 company, we provide comprehensive engineering, consulting, and automation services to various industries, including gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. We are a forward-thinking organization dedicated to leveraging cutting-edge technology to drive success. We are committed to fostering a culture of innovation and continuous improvement.
We believe in fostering a culture of inclusivity and respect, where everyone feels valued and empowered to contribute their unique perspectives. If you are passionate about utilities and looking for a place to grow your career, we would love to hear from you!
What We Offer:
- A supportive and inclusive work environment that values diversity and encourages innovation.
- Opportunities for professional growth and career development.
- Competitive salary and comprehensive benefits package, including generous paid time off, retirement program with a company match, tuition reimbursement, and flexible work schedules.
Benefits & Salary:
- This position pays between $100,000 and $125,000 annually and is an exempt position.
- Benefits offered include company sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually.
- Full time employees are eligible to earn PTO hours.
- May be eligible for discretionary bonus as determined by the company.
To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at:
https://www.linkedin.com/company/entrustsolutionsgroup
ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
ENTRUST Solutions Group, an ENR Top 100 company, provides comprehensive and dependable engineering, consulting, and automation services to pipeline companies, gas and electric utilities, and industrial customers.
With first-hand experience operating and maintaining energy infrastructure, our engineering professionals provide expertise in Pipeline Engineering, Integrity Services, Automation Integration, Electrical Design, Fiber & Broadband Communications, Industrial Solutions, and Process Safety Management.
ENTRUST provides innovative engineering solutions to meet our clients’ needs, while consistently maintaining the highest level of ethics and integrity. Our success is achieved through the valued contributions of our talented and diverse employees with more than 3300 professionals across 42 offices.
