Location: Ridgeland, MS ,Birmingham Al, Brentwood TN
Position: Full-Time,
About the Role:
We are seeking an experienced and strategic Sr. Manager to lead our Voice and Switching Platforms team. This is a critical leadership role responsible for the end-to-end ownership of our MetaSwitch and BroadWorks platforms. You will be the key technical authority, driving reliability, innovation, and operational excellence for our core voice and unified communications services.
The ideal candidate is a seasoned telecom leader with deep hands-on technical expertise, a proven track record in team leadership, and the ability to bridge the gap between operations, architecture, product, and vendors. If you thrive on solving complex challenges and are passionate about delivering world-class telecom services, we encourage you to apply.
Key Responsibilities:
- Leadership & Strategy: Lead, mentor, and develop a high-performing team of voice engineers and operations staff. Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms.
- Platform Management & Reliability: Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations. Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs.
- Operational Excellence: Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages. Drive troubleshooting efforts and ensure timely resolution.
- Vendor & Stakeholder Management: Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations. Collaborate effectively with internal teams including Architecture, Product, and Customer Care.
- Service Innovation: Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations.
- Business Management: Manage budgets, vendor contracts, and platform licensing. Forecast capacity to align with business growth projections.
- Process Improvement: Develop and maintain comprehensive documentation, runbooks, escalation playbooks, and processes to enhance operational efficiency.
- Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
- 20+ years of progressive experience in voice/telecom engineering, with at least 10+ years in a leadership/management role.
- Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect).
- Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms.
- Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs.
- Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR).
- Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1).
- Excellent leadership, vendor management, and communication skills, with the ability to manage operations during outages and escalations.
- Must be willing to be on-call and handle critical issues after hours as needed.
- Carrier Network Architecture: Class 4 & 5 switching, call signaling (SIP, SS7, ISUP).
- VoIP & Interconnects: SBCs, Media Gateways, Softswitches, TDM/VoIP peering.
- Numbering & Routing: Number Portability, CNAM, ENUM, and national routing databases.
- OSS/BSS: Familiarity with provisioning, mediation, and billing systems.
- Network Security: Fraud management, SIP security, and firewall/NAT traversal.
- Experience with cloud voice, microservices, and containerization (e.g., Docker, Kubernetes) of telecom functions.
- Knowledge of IMS, 5G, VoLTE, or VoWiFi integrations.
- Experience managing hybrid switch/UC architectures (legacy + cloud).
- Prior exposure to international voice termination or wholesale VoIP.
- Experience managing distributed or multi-site teams.
Senior recruiter
[email protected]
Top Skills
What We Do
WHO
Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships.
As a Minority Certified business, we strive to positively impact society through technology, people, and innovation.
WHAT
For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success.
HOW
We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients.
WHY
We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
