Sr. Manager, Supply Strategy & Hotel Programs

About the Role

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands.

Rocket Travel by Agoda is looking for a Sr. Manager, Supply Strategy & Hotel Programs to join our growing Commercial team. In this role, you’ll own the strategic build out, optimization and management of the hotel programs offered to our white label partners. This will require collaboration across Booking Holdings brands, internal Rocket Travel by Agoda teams and our white label partners.

Rocket Travel by Agoda is a place where you:

• Work with teammates across the globe who have a passion for finding solutions backed by data and strategy. 
• Take moonshots by going above and beyond to hit and exceed our goals as a team.
• Rise together by working collectively to elevate ourselves, supporting one another and catching each other when we fall. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: the starting point for this role is $130,000 Bonus: up to 25%
• Can have a flexible work schedule. We strongly prefer a candidate who can work a hybrid schedule in our Chicago West Loop or New York Empire State Building office where teammates can connect in real-time. We are also open to a US-based, remote location for the right candidate.
• Share your passion for travel with equally adventurous and spontaneous teammates. 
• Work within Booking Holdings (NASDAQ: BKNG) group of companies to create travel solutions that build customer loyalty for partners around the world. 

As a Sr. Manager, Supply Strategy & Hotel Programs at Rocket Travel, you will: 

• Own strategy for hotel programs, defining how we continue to build out, optimize and manage the programs internally while also defining how we differentiate and sell-in the programs externally to our prospects and partners.
• Create compelling pitch materials and strategy and pitch program participation in hotel programs to target chains, management groups and independent properties in collaboration with our Priceline or Agoda counterparts and/or our partner contacts.
• Negotiate terms of participation hotels’ participation in the programs including margins, promotional and marketing assets.
• Work with connectivity and market management teams to ensure efficient onboarding and rate and availability display.
• Build relationships with target chains, management groups and independent properties during prospecting and once onboarded to help grow and optimize their participation in the programs.
• Collaborate with white label partners to market programs to end customers, helping to not only drive hotel participation in program but also drive bookings within the platform.
• Align on product roadmap with product leaders to continue to optimize front end and back end including display of participating properties, ranking of properties and rates, filters and landing pages.
• Establish Supply KPIs to guide measurements of success and track progress along the way, reporting internally and externally on what is working well and where help is needed.
• Generate reporting and own monitoring related to bookings, pricing, availability, ranking and property conversion, oversee dashboard creation and distribution of information to internal and external stakeholders.
• Develop content for and process related to communication loop between Rocket and participating hotels regarding performance, production, availability and profitability.
• Team up with marketing, business development and partnership team members to pitch programs to additional prospects and partners, marketing it as a point of differentiation for Rocket and an elevated benefit to companies who choose to work with us.
• Bring creative thought to hotel programs, working closely with internal teams and partners to drive growth and be a subject matter expert on hotel programs and within the loyalty travel space.
• Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results.

About you:

• You have 7+ years of relevant experience, preferably in B2B2C, supply management, travel and/or hotel programs.
• You are outcome-driven, providing specific instances of when and how to hit KPIs.
• You are an autonomous worker driving productivity and progress with the program.
• You are comfortable leading meetings and presenting to key stakeholders, leadership, and external partner stakeholders, including the executive C-suite level.
• You always put the customer front and center. Customers can be a traveler, partner, or even colleague. You ensure a focus centered around solving pain points.
• You have strong skills with key business tools across Google Sheets, Docs, and Slides. SQL knowledge is a must.
• You understand business objectives. You establish goals for yourself, your supply partners and internal counterparts. In negotiations, you understand tradeoffs and work to create the best deal for all parties.
• You have a strong knowledge of technology and product development with the ability to vary your communication based on the audience, both internal and external.
• You continuously seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives.

About Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Equal Opportunity Employer  

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy

A Final Word: 

To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes. 

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