Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionJob Description
Operations Manager – NFV is responsible for managing and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
What’s on Your Plate?
- Accountable for local NFV operational performance including both commercial & operational KPI's
- Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis
- Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
What Did We Order?
- 5-6 years of working experience in same/similar field.
- Direct Line management experience - Ability to Build relationships, motivate peers and manage upwards
- Can work with Tableau. Knowledge of Excel and/or Looker is a good plus.
- Very good analytical skills.
- Very good communicator and collaborator at all levels.
- Back up your opinions with data and clear well-structured cases.
- You are execution focused and have a proven record of success in complex environments.
- Results-driven, high-performing, high-quality work attitude.
Skills Required
- 5-6 years of experience in the same or a similar field
- Direct line management experience
- Ability to build relationships, motivate peers, and manage upwards
- Experience working with Tableau
- Strong analytical skills
- Strong communication and collaboration skills at all levels
- Ability to support opinions with data and well-structured business cases
- Execution-focused mindset and proven success in complex environments
- Results-driven attitude and commitment to high-quality work
- Knowledge of Excel or Looker
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
