Sr. Manager, Operations Intelligence & AI

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You are passionate about using data, analytics, automation, and artificial intelligence to solve complex business challenges and improve operational performance. You enjoy partnering across business and technology teams to translate strategic priorities into scalable reporting, process improvement, and AI-enabled solutions. You thrive balancing strategic thinking with hands-on execution, leveraging data and emerging technologies to drive visibility, productivity, and decision-making across the organization. A sense of humor is a plus!

A Day in the Life:

The typical day is… atypical.

 

Key Responsibilities:

Operations Intelligence & Business Solutions

• Serve as the primary liaison among business stakeholders, Technology, and data teams, ensuring that business needs are accurately translated into scalable reporting, analytics, automation, and AI-enabled solutions.
• Support the Sr. Director, Operations Reporting & Analytics in shaping the department’s reporting and AI roadmap, backlog prioritization, adoption, and lifecycle management of analytics, automation, and AI solutions.
• Own the business-side execution of approved changes, translating business requirements and Technology direction into usable reporting, analytics, automation, and AI-enabled solutions.
• Develop and maintain business data models, reporting frameworks, metric definitions, information hierarchies, and business rules that support reporting and analytics.
• Document data flows, source systems, business rules, and reporting dependencies to improve transparency and reduce technical debt within the department.
• Identify gaps within existing data and reporting environments and recommend scalable solutions that improve data quality, operational visibility, and long-term department capabilities.
• Participate in Logistics & Distribution capability planning while maintaining clear ownership of operations reporting, analytics, automation, and AI deliverables.

AI, Automation & Digital Innovation

• Identify and implement AI, automation, and intelligent workflow opportunities that streamline Logistics & Distribution processes and improve operational productivity.
• Build, configure, and maintain Copilot agents, Power Platform solutions, automations, and other AI-enabled business tools within approved platforms and standards.
• Evaluate and prioritize Logistics & Distribution AI use cases based on business value, operational impact, and scalability.
• Support responsible AI governance, adoption, training, and value realization within the department.
• Develop metrics that measure productivity gains, cost savings, adoption, and business outcomes from automation and AI investments.
• Partner with Technology and business teams to operationalize governed AI solutions at scale.

Analytics, Reporting & Insights

• Design, develop, and maintain executive dashboards, KPI scorecards, and operational reporting solutions that enable data-driven decision-making across Logistics & Distribution as well as Supply Chain, Retail, and Finance partners.
• Translate stakeholder requirements into a prioritized pipeline of reporting and analytics deliverables.
• Develop scalable Tableau and Power BI solutions that support self-service analytics and leadership decision-making.
• Perform trend, performance, and root-cause analyses to identify risks and improvement opportunities.
• Create leadership-ready visualizations, presentations, and business insights that support strategic and operational decisions.
• Automate recurring reporting and expand timely access to reliable business insights across the organization.

Process Improvement & Operational Excellence

• Lead cross-functional process improvements that increase efficiency, scalability, and operational performance.
• Translate analytical findings into process recommendations and implementation plans.
• Develop business cases, ROI analyses, and investment recommendations for technology and process improvement initiatives.

Strategic Enablement & Innovation

• Research emerging technologies and evaluate their applicability to current and future business challenges.
• Conduct proof-of-concept efforts and pilot approved capabilities that drive competitive advantage.
• Establish reusable methods and best practices that support the scalable delivery of analytics and AI capabilities.

To Land This Role:

• Bachelor's degree in Business, Supply Chain, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
• 10+ years of experience in analytics, business intelligence, reporting, automation, process improvement, or related business technology disciplines.
• Strong experience developing and supporting business intelligence, reporting, dashboarding, or analytics solutions.
• Hands-on experience with Tableau, Power BI, Excel, and SQL or similar data querying tools.
• Experience gathering business requirements and translating them into technical specifications, data requirements, solution designs, or reporting frameworks.
• Working knowledge of data modeling, reporting architecture, systems integration concepts, data governance, and business rules management.
• Experience partnering with business stakeholders, Technology, and cross-functional teams to deliver scalable business solutions.
• Strong communication and presentation skills with the ability to explain technical concepts to non-technical audiences.
• Demonstrated ability to balance strategic solution design with hands-on execution and delivery.
• Experience with Google Cloud Platform, Looker, or similar data and visualization platforms.
• Experience with Microsoft Copilot, Copilot Studio, Power Platform, or Power Automate is preferred.
• Experience developing or supporting AI, automation, or intelligent workflow solutions.
• Retail, Supply Chain, Distribution, Logistics, or Operations experience is preferred.
• Experience supporting technology implementations, data initiatives, or digital transformation programs.

Why You'll Want to Join Our Team:

The Global Transportation Team connects our brand to our customers by overseeing the delivery of our products around the world. Relying on a diverse network of logistics partners, we move product efficiently and effectively from manufacturing centers to distribution centers and eventually to our customers. No shipment is too big or too small, we handle it all, delivering on time and at the right price. If you are a detail-oriented problem-solver interested in guiding our products on their journey, come join us!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Compensation Range

The compensation range for this position is 140,000.00 USD - 180,000.00 USD. Our offer will be based on your relevant experience and work location.

Benefits Information

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Here are highlights of key benefits available to all eligible Tory Burch team members.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact [email protected].