Sr Manager, Marketing Services/Seismic

The Marketing Services/Seismic Sr. Manager will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates
Key Responsibilities and Duties

• Create/manage/update content and logic within the Seismic platform
• Receive and fulfill requests for Seismic content and logic changes using a browser-based workflow tool (Workfront)
• Perform content and data validations during testing and within quarter-end update cycles
• Create and share usage analytics to content owners and audience owner leads through Seismic reporting capabilities/dashboard creation
• Support the scoping and estimate process for new work intake
• Meet with internal customers and document business requirements including logic, data use, variable content, and slide selection options.
• Operate as Seismic technical subject matter expert, identifying solutions and working with business partners to develop and implement the ideal technical solution for required use case
• Communicate frequently with internal clients from across lines of business and support areas to clarify requirements, answer questions and troubleshoot as needs arise
• Manage multiple projects, multiple internal clients and/or book of business
• Understand and communicate data and logic utilization within various document templates within the Seismic platform.
• Seek and identify data sourcing from existing data sets integrated within the Seismic platform
• Proactively expand knowledge of all content, logic, data, and usage patterns across content and user groups.
• Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to non-technical clients about content, logic, and data usage, and potential utilization for new requests and changes. 

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Preferred Experience:

• Strong proficiency in Seismic software programming; Seismic lists, Live Docs, guided assembly, microapps
• 5+ years experience with content/digital asset management platforms
• Experience with sales enablement tools and processes
• Background in marketing operations or content management
• Project management experience and proven track record for delivering complex technology solutions that drive measurable business value and results.
• Seismic Certification
• Financial services industry background
• SQL
• Figma
• Tableau and other visualization tools

Preferred Skills:

• Exceptionally good interpersonal and communication skills including ability to communicate complex information and analysis in written and visual forms
• Able to prioritize and manage multiple tasks simultaneously  
• Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
• Ability to work in an agile team
• Critical thinking to ask questions, determine best course and offer solutions
• Continuous improvement mindset
• Ability to understand the big picture
• Teamwork skills within the department and on project teams
• Demonstrated ability to work effectively in a fast-paced, complex, and dynamic business environment
• Demonstrated and dynamic analytical/problem solving skills.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws, including the City of Los Angeles Fair Change Initiative for Hiring ordinance.

Related Skills

Accountability, Adaptability, Continuous Improvement Mindset, Digital Savviness, Marketing Automation, Problem Solving, Process Management, Project Management, Relationship Management, Vendor / Partner Management

Anticipated Posting End Date:

2025-05-26

Base Pay Range: $91,800/yr - $117,700/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notice here.

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TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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