Sr. Manager IT Business Systems

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together.

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Entrust is seeking a strategic and results-oriented Senior Manager, IT Business Systems to lead the transformation, delivery, and ongoing support of critical enterprise applications supporting Customer Operations, Customer Success, Sales, Renewals, Service, and recurring revenue business models.

This leader will be responsible for defining and executing the technology roadmap across Order-to-Cash, Subscription Management, Pricing, Service, Asset Management, and Commerce platforms while leading a team of Business Systems Analysts and partnering closely with business stakeholders, product leaders, and technology teams. The role combines strategic platform leadership with operational excellence to deliver scalable, integrated solutions that support both traditional and SaaS-based business models.

The ideal candidate brings deep expertise in enterprise applications, subscription commerce platforms, ERP systems, solution architecture, and people leadership, along with a strong understanding of business transformation, customer experience, and global process standardization.

 

Responsibilities:

Strategy & Business Transformation 

·         Lead the evolution of Entrust's digital commerce, subscription management, and enterprise business systems platforms to support SaaS, recurring revenue, and traditional product businesses. 

·         Define and execute short- and long-term technology roadmaps across Order-to-Cash, Quote-to-Cash, Subscription Management, Customer Success, Service, and Renewals processes. 

·         Partner with business leaders to identify opportunities for process optimization, automation, scalability, and improved user experience. 

·         Establish platform vision, strategic objectives, measurable outcomes, and investment priorities aligned with organizational goals. 

·         Gain a deep understanding of customer, partner, seller, and internal user needs and translate those requirements into technology solutions. 

Enterprise Applications & Solution Architecture 

·         Own solution architecture and technology strategy for: 

·         Subscription Management 

·         Customer Success & Renewals 

·         Asset Tracking / Installed Base 

·         Service Contracts 

·         Commerce Platforms 

·         Enterprise Integrations 

·         Align regional requirements with global business processes and enterprise architecture standards. 

·         Support enterprise-wide data integration and automation initiatives spanning Lead-to-Cash, Order-to-Cash, and Revenue Recognition processes. 

·         Provide guidance on system enhancements, platform modernization initiatives, and technology best practices. 

·         Serve as the escalation point for complex application and integration issues. 

·         Provide Level 4 support leadership for assigned enterprise applications. 

Program & Project Leadership 

·         Manage multiple concurrent programs and projects while balancing competing priorities, budgets, timelines, and resource allocations. 

·         Drive project execution using Agile and Waterfall methodologies as appropriate. 

·         Conduct business process analysis, gap assessments, blueprint development, and solution planning. 

·         Identify and proactively manage risks, dependencies, and organizational impacts throughout project lifecycles. 

·         Define and monitor key performance indicators and success metrics for technology initiatives and service delivery. 

Stakeholder & Vendor Management 

·         Build strong partnerships with executive leaders, business stakeholders, product management, engineering teams, finance, sales, customer success, and operations teams. 

·         Facilitate cross-functional alignment and prioritization of initiatives across business units and global regions. 

·         Manage strategic relationships with software vendors and influence product roadmaps to meet business objectives. 

·         Launch feedback programs that gather user insights and incorporate recommendations into future platform enhancements. 

Leadership & People Management 

·         Lead, mentor, and develop a team of Business Systems Analysts and technical professionals. 

·         Responsible for hiring, onboarding, performance management, career development, succession planning, and employee engagement. 

·         Establish team goals, performance expectations, and accountability measures. 

·         Act as the primary escalation point for team and project-related issues. 

·         Promote a culture of collaboration, continuous improvement, customer focus, and operational excellence. 

·         Ensure documentation, knowledge transfer, and training programs are developed and maintained appropriately. 

Basic Qualifications:

·         Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. 

·         10+ years of experience supporting enterprise business systems, ERP platforms, subscription businesses, or digital commerce environments. 

·         5+ years of experience designing and implementing enterprise-wide business solutions. 

·         5+ years of experience in Oracle E-Business Suite, including: 

·         Order Management 

·         Advanced Pricing 

·         Installed Base / Asset Management 

·         Service Contracts 

·         5+ years of experience building or supporting Subscription Management and Quote-to-Cash platforms. 

·         3+ years of people leadership experience managing technical teams and technology delivery programs. 

·         Strong understanding of SaaS business models, recurring revenue operations, and subscription lifecycle management. 

·         Experience with Lead-to-Cash, Quote-to-Cash, Order-to-Cash, and Revenue Recognition processes. 

·         Experience managing complex enterprise integrations across CRM, ERP, finance, and commerce applications. 

·         Demonstrated success leading large-scale business transformation initiatives. 

·         Strong communication, stakeholder management, and executive presentation skills. 

·         Experience with Agile and Waterfall delivery methodologies. 

·         Ability to operate effectively in a fast-paced, global environment with multiple competing priorities. 

·         Must be authorized to work in the United States without sponsorship. 

·         Ability to travel up to 10-15%. 

Preferred Qualifications:

·         Experience with Zuora or similar subscription management platforms. 

·         Experience with Oracle Field Service or Service Management solutions. 

·         Knowledge of CRM platforms such as Salesforce. 

·         Understanding of finance and accounting concepts, including revenue recognition. 

·         Experience with SQL, PL/SQL, reporting, and analytics tools. 

·         Experience supporting global business organizations and complex multi-region deployments. 

·         Familiarity with enterprise architecture, integration patterns, and cloud-based business systems. 

·         Strong knowledge of change management, user adoption, and process improvement methodologies. 

Experience managing multiple concurrent implementations and transformation programs.

Compensation Range:

The anticipated starting base pay for this position is: $135,718-$199,053 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Steve Donahue

[email protected]