Please note that this position can be based in San Diego, CA or San Francisco, CA. Acadia's hybrid model requires this role to work in our office three days per week on average.
Position Summary
This is an exciting opportunity to serve as the technology and platform leader for Acadia’s Commercial Veeva ecosystem, supporting Field, Home Office, and Medical Affairs teams. As the owner of critical commercial and medical platforms, the Sr. Manager will drive the strategy, performance, and evolution of Veeva Vault CRM, Veeva Vault MedComms, and Veeva Vault PromoMats. In this highly visible role, you will partner with cross-functional stakeholders and external technology vendors to deliver scalable, end-to-end solutions that enable business success. Combining business partnership, platform expertise, and product ownership, you will lead the full solution lifecycle, from requirements gathering and solution design through implementation, optimization, and ongoing support. This role offers the opportunity to shape how teams leverage technology, drive operational excellence, and enhance key commercial and medical capabilities across the organization.
Primary Responsibilities
- Serve as the primary technology partner and point of contact for Commercial and Medical stakeholders for platform feedback, enhancement requests and evolving capability needs
- Develop a strong understanding of business priorities, field, MLR and medical workflows, promotional and medical content processes, compliance requirements, and launch needs
- Translate business objectives and functional requirements into design options and technical requirements, delivery plans, test cases and reportable outcomes
- Partner with IT Business Partners, technical teams, and business process owners to ensure alignment on demand, priorities, dependencies and resources
- Own the technology strategy, roadmap, lifecycle, and operational success of Veeva Vault CRM, Vault MedComms, and Vault PromoMats
- Serve as the primary IT subject matter expert and escalation point for the supported Veeva platforms and the associated integrations and content workflows
- Lead implementations, enhancements, integrations, remediation efforts, releases, and continuous improvement initiatives across the Commercial Veeva portfolio
- Operate with a high degree of independence and judgment, making day-to-day platform, technical, delivery, and operational decisions within established strategy and governance
- Provide hands-on administration and oversight across Vault CRM, MedComms, and PromoMats, including user access, security roles, groups, workflows, lifecycles, document types, fields, notifications, and configuration settings, as applicable
- Provide oversight into and work closely with Veeva Managed service vendors on a daily basis to ensure technical support is provided in a timely manner
- Lead intake, triage, prioritization, and delivery of requests across the three platforms
- Oversee environment management, sandbox coordination, test-account readiness, release preparation, production deployment, and post-deployment support
- Maintain operational procedures, knowledge articles, work instructions to reduce single-person dependency
- Document functional and technical requirements, data flows, integration needs, reporting requirements, and UAT criteria
- Own day-to-day relationships with vendors and managed-service partners supporting Vault CRM, MedComms, and PromoMats
- Lead weekly vendor meetings and monitor vendor performance against commitments, service levels, quality expectations, budgets, and milestones
- Other duties as assigned
Education/Experience/Skills
- Bachelor’s degree in Information Systems or a related field; advanced degree preferred. Equivalent combinations of education and experience may be considered
- 7+ years of progressively responsible experience administering and configuring Veeva platforms, including security, roles, groups, workflows, lifecycles, document taxonomy, object configuration, reporting, user management, and release impact assessments, preferably within the pharmaceutical or biotech industry
- Current Veeva certification in at least one relevant area (e.g., Vault Administrator, Vault CRM, Commercial Content, or MedComms) with demonstrated hands-on platform expertise
- Experience working in regulated GxP environments
- Strong analytical, problem-solving, and conflict resolution skills, with the ability to think strategically, navigate ambiguity, and make sound technical recommendations based on incomplete information
- Excellent communication, presentation, stakeholder management, and relationship-building skills, with the ability to influence management-level audiences, collaborate across business and technology functions, and translate complex technical concepts into actionable insights
- Strong project management, organizational, and prioritization skills, with the ability to manage multiple initiatives, maintain attention to detail, and deliver high-quality results with a sense of urgency
- Advanced Excel modeling and statistical analysis skills, along with proficiency in PowerPoint
- Collaborative, adaptable, and change-oriented mindset with the ability to thrive in a fast-paced, cross-functional environment and continuously improve processes and solutions
- Strong business partnership and negotiation skills, with demonstrated emotional intelligence and the ability to build trusted relationships across all levels of the organization and with external vendors
- Passion for AI-enabled ways of working, including ethical AI adoption, education, and organizational transformation
- Willingness and ability to travel domestically and internationally as needed
Physical Requirements
This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.
#LI-RE1 #LI-HYBRID
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
What we offer US-based Employees:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.
California Applicants: Please see Additional Information for California Residents within our Privacy Policy.
Canadian Applicants: Please see Additional Information for Canadian Residents within our Privacy Policy.
Applicants in the European Economic Area, Switzerland, the United Kingdom, and Serbia: Please see Additional Information for Individuals in the European Economic Area, Switzerland, the United Kingdom, and Serbia within our Privacy Policy.
Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.
Skills Required
- Bachelor’s degree in Information Systems or a related field; equivalent education and experience may be considered
- Advanced degree
- At least 7 years of progressively responsible experience administering and configuring Veeva platforms
- Experience with Veeva security, roles, groups, workflows, lifecycles, document taxonomy, object configuration, reporting, user management, and release impact assessments
- Veeva certification in at least one relevant area, such as Vault Administrator, Vault CRM, Commercial Content, or MedComms
- Hands-on Veeva platform expertise, preferably in the pharmaceutical or biotech industry
- Experience working in regulated GxP environments
- Strong analytical, problem-solving, conflict resolution, strategic thinking, and technical recommendation skills
- Excellent communication, presentation, stakeholder management, relationship-building, and influencing skills
- Strong project management, organizational, prioritization, and multitasking skills
- Advanced Excel modeling and statistical analysis skills
- Proficiency in PowerPoint
- Collaborative, adaptable, change-oriented mindset with continuous improvement capability
- Strong business partnership and negotiation skills with demonstrated emotional intelligence
- Ability to build trusted relationships with organizational stakeholders and external vendors
- Interest in AI-enabled ways of working, ethical AI adoption, education, and organizational transformation
- Willingness and ability to travel domestically and internationally as needed
What We Do
Our Acadia family of care-ageous warriors aspire to enable brighter moments for patients and their loved ones. For 30 years, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only approved therapies for hallucinations and delusions associated with Parkinson’s disease psychosis and for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on treating the negative symptoms of schizophrenia, Alzheimer’s disease psychosis and neuropsychiatric symptoms in central nervous system disorders. Important Notice for Candidates - Be Aware of Fraudulent Recruiting Activity Acadia Pharmaceuticals has become aware of fraudulent recruiting activity being circulated via email and LinkedIn by individuals impersonating Acadia Talent Acquisition employees. These communications may appear legitimate due to an official-looking Acadia email address or website, referencing of an actual recruiter and/or manager at Acadia (easily found on LinkedIn), and/or offer documents falsely signed by an Acadia executive. The impostor uses the incentive of a job interview and job offer to solicit sensitive personal information from the intended victim. Please note that the Acadia Talent Acquisition and HR Team will ONLY interact with a candidate from "Acadia-pharm.com" domain sourced emails. We do not request sensitive personal information, such as a Social Security Number, or payments of any kind during the interview or job offer process. Acadia strongly recommends individuals, who receive email solicitations, to carefully verify the authenticity of the correspondence before responding. Never provide personal information or click on links if you are unsure a communication’s legitimacy. If in doubt, please contact [email protected] to verify.
