SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SR. MANAGER, HOSPITALITY
The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Senior Manager will lead hospitality operations across multiple sites and concepts within the organization. This role includes developing and implementing customer service strategies, operational standards, and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Senior Manager include directing service operations for approximately 10,000 meals daily across multiple locations and concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. The Hospitality Senior Manager leads and develops managers and supervisors, drives performance across locations, ensures excellent customer service, and facilitates cross-site communication and consistency. This position involves talent development, performance management, ensuring team compliance with mandatory training, and overseeing scheduling, payroll, and operational execution. The Hospitality Senior Manager supports SpaceX’s mission by leading hospitality functions and ensuring the consistent delivery of high-quality food and beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale.
RESPONSIBILITIES:
- Define and uphold hospitality standards and guest experience excellence across a portfolio of outlets, driving consistent performance while identifying and implementing improvements that enhance service quality and brand reputation
- Lead the development, piloting, and rollout of new services, offerings, and training programs within assigned locations, ensuring they deliver measurable improvements in revenue, guest satisfaction, and operational efficiency
- Direct day-to-day operations across multiple food service outlets and catering locations, optimizing processes, resource allocation, and performance to meet both operational targets and strategic objectives
- Build and lead high-performing teams by managing managers and supervisors, including talent acquisition, performance management, leadership development, coaching, and succession planning for key roles
- Plan and oversee large-scale events and catering operations, ensuring flawless execution, strong financial results, and high client satisfaction while identifying opportunities to expand the catering business
- Champion food safety and workplace safety standards across all locations, ensuring full compliance, conducting regular audits, and fostering a proactive culture of safety and continuous improvement
- Design and implement systems and processes that enhance team productivity, time management, and cross-functional collaboration across the department
- Develop and scale training programs on customer service, menu knowledge, allergens, and nutritional awareness; create advanced training materials and measure their effectiveness through performance metrics and feedback
- Own product quality, consistency, and inventory performance across assigned locations by establishing robust quality control systems, monitoring key performance indicators, reducing waste, and driving sustainable improvements
- Manage financial performance for the area of responsibility, including P&L oversight, budgeting, forecasting, labor and cost control, sales analysis, and identifying opportunities to improve profitability and operational efficiency
- Build and strengthen strategic vendor relationships by negotiating contracts, monitoring performance, resolving issues, and driving improvements in quality, cost, and supply reliability
BASIC QUALIFICATIONS:
- Associate degree or higher
- 12+ years of food service industry experience
- 7+ years of leadership within the food service industry in a high-volume multi-concept operation
PREFERRED SKILLS AND EXPERIENCE:
- 10+ years of leadership within the food service industry in a high-volume multi-concept operation
- Experience opening new operations and/or creating operations procedures from the ground up
- Extensive experience managing teams across multiple concepts, including fine dining, upscale, casual, and quick service restaurants
- Expert interpersonal, oral, and written communication skills
- Expert time management skills
- Expert understanding of food safety and sanitation practices
- Expert knowledge of food service systems, ordering, and inventory management
- Advanced computer skills including Microsoft Office
- Advanced knowledge with allergen identification and dietary restrictions
- Advanced knowledge of beverage service including beer, wine, and spirits
- Demonstrates the highest level of professionalism
- Experience in a corporate environment
- Advanced knowledge of HR best practices
- Experience leading groups in large team settings of 50 or more staff members
ADDITIONAL REQUIREMENTS:
- Ability to carry large, heavy items unassisted (up to 25lbs)
- Must have the ability to stand for periods up to 8-12 hours a day
- Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed
- Must participate in internal leadership and development training
- Adaptability, problem-solving skills, and extreme attention to detail
- Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
- Must have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed)
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- Associate degree or higher
- 12+ years of food service industry experience
- 7+ years of leadership within the food service industry in a high-volume, multi-concept operation
- 10+ years of leadership within the food service industry in a high-volume, multi-concept operation
- Experience opening new operations or creating operating procedures from the ground up
- Experience managing teams across fine dining, upscale, casual, and quick-service restaurant concepts
- Expert interpersonal, oral, and written communication skills
- Expert time management skills
- Expert knowledge of food safety and sanitation practices
- Expert knowledge of food service systems, ordering, and inventory management
- Advanced computer skills, including Microsoft Office
- Advanced knowledge of allergen identification and dietary restrictions
- Advanced knowledge of beer, wine, and spirits service
- Experience in a corporate environment
- Advanced knowledge of HR best practices
- Experience leading groups of 50 or more staff members
- Ability to carry large, heavy items up to 25 pounds unassisted
- Ability to stand for 8–12 hours per day
- Ability to work all shifts, overtime, weekends, and holidays as needed
- Must participate in internal leadership and development training
- Adaptability, problem-solving skills, extreme attention to detail, and effective collaboration
- Must have or obtain Texas Food Manager Certification
- Must have or obtain TABC certification
- Must satisfy ITAR employment eligibility requirements or be eligible to obtain required U.S. Department of State authorizations
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
