Sr. Manager, Enterprise Social

Posted 2 Days Ago
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Chicago, IL, USA
Hybrid
130K-150K Annually
Senior level
Healthtech • Pet • Professional Services • Retail • Telehealth
TAG - The Aspen Group is one of the largest and most trusted retail healthcare business support organizations in the US.
The Role
Leads The Aspen Group’s enterprise social strategy across corporate platforms, defining voice, content pillars, calendars, and executive visibility. Manages social publishing, community engagement, employer-brand amplification, employee advocacy, reputation monitoring, and cross-functional governance. Partners with executives, Corporate Communications, PR, HR, Talent Acquisition, Creative, and brand social teams. Tracks performance metrics, delivers insights, and adapts strategy to platform and audience trends.
Summary Generated by Built In

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.


As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our dedicated team as a Sr. Manager, Enterprise Social. The Sr. Manager, Enterprise Social is responsible for defining and leading the enterprise voice of The Aspen Group (TAG) across all corporate social media platforms, including LinkedIn, Facebook, Instagram, and X. This role sits at the intersection of corporate communications, employer branding, and executive visibility, distinct from brand-level social managed within Aspen Dental, ClearChoice, WellNow, Chapter, and other TAG brands. This person will build a consistent, credible, and compelling enterprise narrative that supports TAG's reputation with talent, industry stakeholders, media, and the broader healthcare and business community, while partnering closely with brand social teams, HR/Talent Acquisition, and executive stakeholders to ensure alignment and amplification across the enterprise.


Key Responsibilities

Enterprise Voice & Content Strategy

  • Define and evolve TAG's enterprise social voice, tone, and content pillars, distinct from and complementary to individual brand voices
  • Build and maintain an enterprise content calendar spanning company milestones, culture, leadership visibility, talent/employer brand, community impact, and industry thought leadership
  • Develop and produce (or oversee production of) content including copy, graphics, and video in partnership with Creative
  • Support and manage the Employer Brand and Recruitment voice
  • Ensure enterprise content reflects TAG's multi-brand structure accurately and consistently

Executive & Leadership Visibility

  • Partner with senior leaders (CEO, CCO, and other executives) to build and manage their presence on LinkedIn and other relevant platforms
  • Ghostwrite and/or coach leaders on thought-leadership posts, comments, and engagement that build credibility and visibility for TAG
  • Identify speaking opportunities, awards, and press moments that can be amplified through enterprise social channels

Platform Management & Community Engagement

  • Own day-to-day management of all enterprise-level social accounts: publishing, community management, and timely response to comments and messages
  • Establish and maintain platform-specific best practices and posting cadences for LinkedIn, Facebook, and Instagram
  • Monitor enterprise channels for reputational risk, escalating issues appropriately and partnering with Communications/Legal as needed

Employer Brand & Talent Amplification

  • Partner with HR/Talent Acquisition to showcase culture, careers, benefits, and hiring initiatives across enterprise channels
  • Support employee advocacy and employee-generated content programs to extend organic reach
  • Collaborate with recruiting marketing efforts to support open roles and employer brand campaigns

Cross-Functional Partnership & Governance

  • Serve as the connective tissue between enterprise social and brand-level social teams (e.g., Director of Social Care and brand social leads), ensuring alignment without duplicating effort
  • Partner with Corporate Communications and PR on announcements, crisis communications, and reputation management
  • Establish lightweight governance and escalation paths for enterprise social so brand teams know when/how to loop in enterprise channels

Analytics, Reporting & Continuous Improvement

  • Define and track KPIs for enterprise social performance (engagement, follower growth, share of voice, sentiment, employer brand reach)
  • Deliver regular reporting and insights to leadership, translating data into recommendations, not just metrics
  • Stay current on platform changes, algorithm shifts, and emerging social trends, and adapt strategy accordingly

Required Qualifications

  • 5+ years of experience in social media management, corporate communications, or employer branding, with direct ownership of enterprise/corporate-level channels
  • Proven experience managing executive or leadership social presence (e.g., LinkedIn thought leadership)
  • Strong writing and editing skills, with the ability to flex tone across audiences (talent, media, industry, leadership)
  • Experience with social media management and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch)
  • Comfort working cross-functionally across Marketing, Communications, HR, and executive stakeholders
  • Strong analytical skills; ability to translate social data into actionable insight

Preferred Qualifications

  • Experience in a multi-brand, multi-location, or franchise/healthcare organization
  • Experience supporting employer branding or talent marketing initiatives
  • Familiarity with crisis communications or reputation management protocols
  • Video and light design skills (e.g., Canva, CapCut, Adobe Express)

What Sets You Apart

  • A strong editorial instinct — you know what makes content feel authentic vs. corporate
  • Comfortable operating with executives, translating their voice authentically without losing their personality
  • A builder mentality — this is a new enterprise-level function, so you're comfortable creating standards and processes from scratch
  • Low-ego collaborator who can influence brand teams without formal authority over them

Salary: $130-150k with bonus opportunity

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Skills Required

  • 5+ years of experience in social media management, corporate communications, or employer branding
  • Direct ownership of enterprise or corporate-level social media channels
  • Experience managing executive or leadership social presence, including LinkedIn thought leadership
  • Strong writing and editing skills with the ability to adapt tone across audiences
  • Experience with social media management and listening tools such as Sprout Social, Hootsuite, or Brandwatch
  • Ability to work cross-functionally across Marketing, Communications, HR, and executive stakeholders
  • Strong analytical skills and ability to translate social data into actionable insights
  • Experience in a multi-brand, multi-location, franchise, or healthcare organization
  • Experience supporting employer branding or talent marketing initiatives
  • Familiarity with crisis communications or reputation management protocols
  • Video and light design skills using tools such as Canva, CapCut, or Adobe Express

TAG - The Aspen Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.

  • Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
  • Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
  • Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.

TAG - The Aspen Group Insights

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The Company
HQ: Chicago, IL
25,000 Employees
Year Founded: 1998

What We Do

When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.

Why Work With Us

TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.

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