Sr. Manager, Document Management & Metrics

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

We are seeking a highly skilled and results-oriented Senior Manager, Document Management & Metrics to lead and manage our document control processes and key performance metrics within the Quality Assurance (QA) department. In this strategic role, you will oversee the development, implementation, and maintenance of document management systems, ensuring compliance with regulatory standards while driving process efficiency across the organization. Additionally, you will lead the collection, analysis, and reporting of critical metrics to monitor and enhance the performance and effectiveness of quality management systems.

As the Senior Manager, you will collaborate closely with cross-functional teams, including Quality Assurance, Regulatory Affairs, Operations, and Compliance, to ensure that document management processes are streamlined and that quality-related metrics are consistently tracked and communicated. If you have a strong background in document control, compliance, and data analytics, and are passionate about driving continuous improvement, this is an exciting opportunity to make a significant impact.

• Develop and lead the document management function, overseeing the development of the process for creation, revision, approval, distribution, and archiving of critical quality and compliance documents (e.g., SOPs, Work Instructions, Specifications, Batch Records, etc.).

• Ensure compliance with regulatory requirements (e.g., USP <795>, <797 and applicable regulatory requirements) by implementing and maintaining a compliant and efficient document control system, facilitating audits and inspections as necessary.

• Establish and maintain document control processes, ensuring proper version control, document ownership, document approval workflows, and timely retrieval for internal teams and external stakeholders.

• Oversee the development of a Document Management Quality system inclusive of document lifecycle from creation to approval and the maintenance, control and retention of all records.

• Responsible for the development of metrics and KPIs to monitor the effectiveness of the systems in place for pharmacy compounding and the Quality management systems.

• Develop and implement metrics and KPIs to monitor and track the performance of the document management system and overall quality performance. Analyze trends to identify opportunities for process improvements.

• Lead the development of dashboards and reports to communicate document control performance, quality metrics, and system effectiveness to senior management.

• Coordinate cross-functionally for development of requirements implementation of a Document Management Quality system. 

• Drive continuous improvement initiatives, utilizing document management data and quality metrics to identify inefficiencies, risks, and opportunities for optimization.

• Oversee and mentor a team of document control specialists, providing training, guidance, and performance feedback to ensure the effective management of document control tasks and responsibilities.

• Ensure training and awareness of document management policies, procedures, and best practices across the organization.

• Collaborate with internal teams (e.g., Quality Assurance, Regulatory Affairs, Manufacturing, R&D) to support the integration of document management processes into new and existing workflows.

• Prepare for and support audits, inspections, and regulatory reviews by ensuring that all relevant documents are properly maintained and readily accessible.

• Monitor and report on document-related nonconformities, ensuring corrective and preventive actions (CAPA) are addressed and tracked.

• Manage document control software or systems (e.g., MasterControl, Veeva Vault, Documentum) to ensure optimal functionality, compliance, and user adoption.

• Bachelor’s degree in Business Administration, Life Sciences, Engineering, or a related field. A Master’s degree or certifications in Quality Management (e.g., Six Sigma, Lean, CQE) is a plus.

• 8+ years of experience in document management, quality control, or compliance within regulated industries (e.g., pharmaceuticals, medical devices, biotechnology), with at least 3-5 years in a leadership or managerial role.

• Proven expertise in document control systems and document lifecycle management, including approval workflows, version control, and archival processes.

• Strong knowledge of regulatory standards such as USP 795, 797, related standards associated with pharmacy compounding and ICH Q10, and their application to document management and quality systems.

• Experience in metrics and data analysis, with the ability to define, track, and report on key performance indicators (KPIs) to assess the effectiveness of document management processes and overall quality performance.

• Proficiency in document management software and systems (e.g., MasterControl, Veeva Vault, Documentum, or similar), as well as data visualization tools (e.g., Power BI, Tableau).

• Strong analytical skills and the ability to identify trends, analyze performance data, and implement continuous improvement initiatives based on findings.

• Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities and deadlines.

• Effective leadership skills, with experience managing teams, providing training, and fostering a culture of accountability and performance excellence.

• Excellent communication skills, both written and verbal, with the ability to present complex ideas and technical information to a variety of stakeholders.

• Experience with audit preparation and a thorough understanding of regulatory inspection processes.

• Project management experience, with the ability to plan, execute, and monitor projects from initiation to completion, ensuring on-time delivery and successful outcomes.

• Certifications in Quality or Document Control (e.g., Certified Quality Auditor, CQE, Six Sigma).

• Knowledge of electronic document management systems (EDMS) and their integration with broader enterprise software systems.

• Familiarity with data privacy and confidentiality regulations (e.g., GDPR, HIPAA) in relation to document management.

• Experience in lean or continuous improvement methodologies (e.g., Kaizen, Six Sigma) for process optimization.

• Knowledge of regulatory submission processes and the role of documentation in regulatory filings (e.g., 510(k), PMA, NDA).

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.