Sr. Manager, Commercial Strategy (Partner Operations)

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
155K-237K
Senior level
eCommerce • Information Technology • On-Demand • Professional Services • Software
A technology company helping millions of people confidently care for their homes.
The Role
The Senior Manager, Commercial Strategy will lead Partner Operations, manage a team, optimize tools, oversee partnership reporting, and drive strategic initiatives for operational growth.
Summary Generated by Built In
Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs organization and plays a key role in turning new ideas into scalable business opportunities. The team leads strategic initiatives and pilots, working across teams to test, refine, and launch innovative strategies that drive growth. Within this group, the Partner Operations sub-team focuses on bringing these ideas to life by executing early-stage partner pilots, building the operational foundations (reporting, tools, software, and backend systems), and driving continuous improvement. They serve as the center of excellence for operational efficiency and rigor, ensuring our systems and processes scale effectively as we grow with new strategic partners. Together, the team tackles complex challenges and helps unlock future growth for Thumbtack.

About the Role

As the Senior Manager, Commercial Strategy (Partner Operations), you will lead the Partner Operations sub-team and report directly to the Senior Director of Commercial Strategy. You’ll manage a team of 6+ across North America and the Philippines, ensuring the systems and processes that power our Partnerships business are strong, scalable, and built for growth.

In this role, you’ll drive initiatives that enable partnerships to scale efficiently. Typical work includes building and expanding new capabilities (e.g., launching and growing a call center for partner requests), managing key operational tools and processes (e.g., Salesforce configuration or deploying a new revenue orchestration system), and overseeing partnerships reporting, finance, and support. You’ll also lead efforts to ensure data quality, streamline payments, manage compensation and incentives, and resolve partner onboarding or integration issues.

This is a fast-paced, high-impact role in a rapidly scaling organization. Success requires strong problem-solving skills, analytical rigor, and the ability to bring structure to ambiguity. As a team leader, you’ll serve as a strategic thought partner to leaders across Product, Engineering, Marketing, Sales, and Finance, driving cross-functional initiatives that shape Thumbtack’s growth. This role is ideal for a self-starter with strong business acumen, exceptional communication skills, and a bias for action.

What you'll do
  • Own and optimize tools & processes – Manage and implement the right systems, software, and workflows to support partnerships (e.g., Salesforce configuration, new revenue tools).
  • Lead partnership reporting – Maintain clean, accurate data and provide clear insights on partner pipeline health and performance on metrics/OKRs.
  • Oversee partnership finance – Build reliable systems to ensure partners are paid correctly and on time.
  • Drive BDR operations – Manage business development rep processes, including compensation, performance tracking, and operational efficiency.
  • Lead partnership support – Oversee the team that resolves partner integration issues and runs tactical programs like incentives and rebates.
  • Build and scale partnership capabilities – Launch new operational systems or teams (e.g., a partner call center) and expand successful initiatives across the business.
  • Be a strategic team leader and connector – Drive alignment across functions, lead team reviews and OKRs, and act as a trusted advisor to senior leadership.
In order to be successful, you must bring
  • 7+ years of experience in partnership operations, revenue operations, sales operations, program management, consulting, or business operations.
  • 3+ years of people leadership, managing and developing teams across diverse functions or geographies.
  • Strong technical proficiency with tools like Salesforce, Salesloft, Looker, SQL, and other partner/revenue operations systems.
  • Exceptional program and project management skills — able to juggle multiple initiatives, anticipate roadblocks, and execute with precision and minimal oversight.
  • Operational excellence mindset, continuously improving processes, tools, and team effectiveness.
  • Strong cross-functional collaborator and communicator, skilled at influencing without authority, navigating ambiguity, and exercising sound judgment.
  • Entrepreneurial, growth-oriented leader with a bias for action, ownership, and adaptability; startup or marketplace experience a plus.
Expected salary ranges
  • For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $182,800 - $236,500
  • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $164,500 - $212,900
  • For candidates living in all other US locations, the expected salary range for this role is currently $155,400 - $201,100

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Top Skills

Looker
Salesforce
Salesloft
SQL
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco, CA
1,134 Employees
Year Founded: 2008

What We Do

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Why Work With Us

Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care.

Gallery

Gallery

Similar Jobs

Jasper Logo Jasper

VP of Revenue Operations

Artificial Intelligence • Marketing Tech • Software • Generative AI • Automation
Remote
United States
280K-310K

Self Financial Logo Self Financial

Marketing Manager

Fintech • Mobile • Social Impact • Software • Financial Services
Easy Apply
Remote or Hybrid
Austin, TX, USA
81K-108K

Arcadia Logo Arcadia

Customer Success Manager

Big Data • Fitness • Healthtech • Information Technology • Software • Analytics
Remote
USA
70K-112K Annually

Apollo.io Logo Apollo.io

Senior Data Scientist

Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Easy Apply
Remote
United States
185K-240K Annually

Similar Companies Hiring

Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account