Sr. Manager, Business Transformation

Position Description:

Accountable for leading enterprise-wide transformation initiatives that significantly impact financial performance, operational efficiency, and organizational effectiveness for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Provides strategic leadership, governance, and oversight of execution across complex enterprise project and program management, business process analysis and improvement, business case and ROI development, technology enablement, and change management.

Essential Duties and Responsibilities:

• Provides oversight and governance for strategic programs, portfolios, and transformation initiatives. Acts as a project/program manager. Leads complex, enterprise-wide projects and programs, with accountability for scope, schedule, resources, risks, and measurable outcomes. Develops project plans, timelines, resource capacity planning, and budgets, and ensures adherence to deadlines and financial targets.
• Leads or advises on program and project management best practices, including scope, schedule, risks, dependencies, quality, and change control. Identifies points of potential failure on a project to course correct and mitigate the project from going off track. Gives specific direction in order to solve for the potential issues. Facilitates mapping sessions with Business or IT Leads and team to assist with scope creation, schedule creation, identifying critical path and key milestones on non-strategic projects.
• Applies practical business process analysis and improvement methods to streamline workflows and enhance productivity. Works to analyze, redesign, and improve business processes. Applies this analysis to business or technology-enabled initiatives, including AI implementations, to identify process opportunities and define measurable operational outcomes.
• Facilitates business analysis as needed, including requirements gathering, current- and future-state process mapping, workflow analysis, and solution design. Partners with IT and vendors to ensure technology solutions align with business objectives and operational needs.
• Develops ROI analyses and partners with business executives to document business strategies, priorities, and expected outcomes. Recognizes and provides data-driven insight and root cause analysis. Recognizes when initiatives experience diminished ROI or increased risk.
• Owns the quality of transformation solutions, including project implementation, change management, and results monitoring. Partners with business areas and support functions to develop change management plans and lead teams to execute the adoption of change.
• Builds and maintains strong relationships with internal stakeholders, including executive leadership, department heads, and project teams. Unifies diverse groups into cohesive teams. Coordinates cross-functional teams, assigns responsibilities, and tracks project progress to ensure successful completion.
• Facilitates the establishment of success criteria, KPIs, and performance metrics to measure transformation outcomes.
• Develops business cases and ROI analyses to evaluate proposed initiatives and business solutions, including expected outcomes, costs, risks, and investment tradeoffs. Assists in the annual assessment of strategic initiatives and projects to inform the C-Suite on prioritization and investment costs relative to budget constraints.
• Leverages in-depth understanding of organizational operations to build trust and alignment across business units.
• Communicates transformation strategies, progress, and outcomes effectively at all levels of the organization.
• Provides executive-level reporting and presentations to senior leadership, as applicable.
• Leads enterprise-wide business programs, re-engineering initiatives from opportunity identification through implementation and sustainment.
• Oversees testing and quality assurance strategies and leads business groups through best practices with UAT (User Acceptance Testing).
• Establishes QA metrics, dashboards, and reporting to ensure solution readiness and successful adoption.
• Demonstrates a strong working relationship when working with cross-functional teams and leadership.
• Responsible for performance management, coaching development, and mentoring of team members, as applicable.
• Develops and institutionalizes best practices, standards, and documentation for Project Management and process improvement.
• Coaches leaders and teams to adopt continuous improvement mindsets and accountability.
• Plays a critical role in driving organizational culture change.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's Degree required in Business Administration, Engineering, Information Systems, or related discipline; Master’s Degree strongly preferred.
• Minimum of ten (7) years of progressive experience leading enterprise-scale transformation, strategic programs, or complex operational initiatives.

• Minimum of seven (7) years of people and/or senior initiative leadership with accountability for outcomes, budgets, and performance.

• Demonstrated success leading complex, cross-functional enterprise initiatives and delivering measurable business outcomes.

• Advanced strategic, financial, and analytical acumen with ability to influence executive decision-making. Demonstrated ability to connect business priorities to measurable outcomes and use performance data to evaluate results. Experience developing business cases, estimating ROI, and assessing costs, benefits, and investment tradeoffs.

• Proven ability to operate at the enterprise and executive level, balancing strategic vision with disciplined execution.

• Experience leading complex enterprise projects and programs required; PMP or equivalent strongly preferred.

• Demonstrated ability to analyze and improve business processes, including current-state assessment, root cause analysis, and practical future-state design, required. Lean or Six Sigma certification is helpful but not required.

• Change management experience strongly preferred; certification preferred.

• Experience leading testing efforts on new software implementations. Software business analysis experience, including requirements definition, workflow analysis, and solution evaluation, strongly preferred.

• Extensive experience partnering with IT, vendors, and executive stakeholders to deliver technology-enabled transformation. AI implementation experience is helpful but not required.

• Exceptional executive communication, facilitation, negotiation, and change leadership skills.

• Ability to influence, manage enterprise risk, and drive accountability across senior stakeholders.

• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona  at 1-833-624-0920 option 6 or [email protected]  if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job.  If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.