Position Summary:
As part of a self-directed work team, this position facilitates the efficient functioning of the Event Operations Department by providing knowledgeable and proactive customer service for Conformation, Junior Showmanship, Obedience, and Rally events. The position involves detailed analysis and processing of received documents.
Must be able to handle confidential information and work in an office secured for financial transactions. Must work with other AKC teams and multiple levels of management within AKC to provide customer satisfaction and issue resolution. Must also be able to process Conformation, Obedience, and Rally results. May be required to perform other departmental duties as assigned.
Primary Job Duties:
Receives and distributes all documentation mailed to AKC related to Conformation, Obedience, and Rally events.
Assists with mailed documents for Companion and Performance events, Therapy Dog, and Reports Departments. Distributes documents as appropriate.
Digitally scans and indexes officer lists and membership lists; distributes event applications to the appropriate representative; and receives and distributes event applications, results, judging programs, and premium lists. Requires knowledge of Event Plans applications and procedures.
Processes and records payments in CMS, Sage, and Dough related to received documents. Scans and indexes payments.
Communicates with customers via email and phone regarding Conformation, Obedience, Junior Showmanship, and Rally results.
Assists with the cataloging and storage of event documentation.
Inputs and reviews results for Conformation, Obedience, Junior Showmanship, and Rally events. Requires knowledge of the rules governing these events and an understanding of how the rules are applied.
Makes corrections as needed to event records for Conformation, Obedience, Junior Showmanship, and Rally events.
Identifies potential improvements to processes and procedures and works with management to implement changes that enhance customer service.
Performs other duties as assigned.
Required Skills, Specialized Knowledge, and Competency Requirements:
- Uses multiple computer programs and software. Competency in Microsoft Office is required. Must use internally created software applications and commercial software to handle a variety of tasks, including event processing; processing payments by cash, check, or credit card; scanning and indexing documentation; reviewing registration forms and processing details; reading, responding to, and storing email; and researching information on the internet.
- Must be computer literate with an understanding of and working familiarity with word processing and spreadsheets. Must possess good data processing skills of 9,000 keystrokes per hour with a high accuracy rate. Lower speeds may be considered if accuracy is extremely high.
- Must be able to analyze situations, utilize knowledge, and appropriately apply AKC methods when handling events, dogs, and customers.
- Must have in-depth familiarity with AKC rules, regulations, policies, and protocols regarding Conformation, Obedience, Junior Showmanship, and Rally.
This is a hybrid position that requires a minimum of 3 days per week in our Raleigh NC office.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school education or better
- Microsoft Office competency
- Computer literacy and familiarity with word processing and spreadsheets
- Data processing speed of 9,000 keystrokes per hour with high accuracy; lower speeds may be considered with exceptional accuracy
- Ability to use multiple computer programs, internally developed applications, commercial software, email, scanning and indexing systems, and internet research
- Ability to analyze situations and appropriately apply organizational methods when handling events, dogs, and customers
- In-depth familiarity with AKC rules, regulations, policies, and protocols for Conformation, Obedience, Junior Showmanship, and Rally
- Ability to handle confidential information and work in an office secured for financial transactions
- Availability to work at least three days per week in the Raleigh, North Carolina office
What We Do
The American Kennel Club (AKC) is a not-for-profit organization that maintains the integrity of its dog registry and promotes purebred dogs and dog sports. It provides breed, health, and training information; supports canine health and well-being; advocates for dog owners and responsible ownership; and oversees dog events through its network of affiliated organizations and clubs. It also educates the public and encourages dogs as family companions.
