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The Role
Leads site reliability engineering for market risk technology services, defining reliability requirements, availability targets, observability strategies, and service-level objectives. Designs resilient systems, debugs complex platform dependencies, automates operational improvements, and promotes safe AI-assisted reliability workflows. Mentors engineers, champions SRE adoption, contributes to engineering communities, and guides production readiness, testing, monitoring, security, auditability, and operational decision-making.
Summary Generated by Built In
Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.
As a Senior Lead Engineer at JPMorganChase within the Market Risk Technology SRE team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.
Job responsibilities
As a Senior Lead Engineer at JPMorganChase within the Market Risk Technology SRE team, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.
Job responsibilities
- Creates and delivers high quality designs, roadmaps, and program charters alongside the engineering team
- Acts as a key resource and mentor for technologists in your area seeking advice on technical and business issues, and serves as a culture carrier and site reliability adoption champion for your team
- Collaborates with others to create and implement observability and reliability designs for complex systems which are robust, stable, and do not incur additional toil or technical debt
- Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.
- Drives evolution and debugging of critical components by understanding application and platform interdependencies and limitations
- Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
- Make significant contributions to JPMorganChase’s site reliability community via internal forums, communities of practice, guilds, and conferences
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Fluency in at least one programming language such as Python, Java.
- Brings an advanced understanding of site reliability culture and principles and a track record of demonstrating how to implement site reliability within an application or platform
- Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.
- Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
- Demonstrated ability to communicate data-based solutions with complex reporting and visualization methods
- Recognized as an active contributor of the engineering community
- Strong communication skills and a desire to mentor and educate others on site reliability engineering principles and practices
- Track record of automating and delivering business process improvement.
Preferred qualifications, capabilities, and skills
- Fluency in Python
- Familiarity with observability and monitoring tools such as Prometheus, Grafana, or OpenTelemtry
- Familiarity with cloud technologies such as AWS or GCP, including deployment, management, and optimization of cloud-based applications
- Experience working in the financial/fintech industry
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Formal training or certification in site reliability engineering concepts
- At least 5 years of applied site reliability engineering experience
- Fluency in at least one programming language, such as Python or Java
- Advanced understanding of site reliability culture and principles
- Experience implementing site reliability within an application or platform
- Advanced knowledge of observability, including monitoring, service-level objectives, alerting, and telemetry collection
- Experience using enterprise-authorized AI capabilities to improve reliability engineering workflows
- Ability to establish safe AI usage practices for operations while maintaining resiliency, security, and auditability
- Advanced knowledge of software applications and technical processes in one or more technical disciplines
- Ability to communicate data-based solutions using complex reporting and visualization methods
- Active contribution to the engineering community
- Strong communication skills and ability to mentor and educate others on SRE principles
- Experience automating and delivering business process improvements
- Fluency in Python
- Familiarity with Prometheus, Grafana, or OpenTelemetry
- Familiarity with AWS or GCP cloud technologies
- Experience in the financial or fintech industry
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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