Sr/Lead QA

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a Sr/Lead QA:

The Challenge (Responsibilities)

• Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria.
• Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET-Parcel functionalities.
• Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules.
• Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.
• Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes.
• Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle.
• Provide second-level support for SLAMNET-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration-related problems.
• Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow-up with the QA Lead.
• Maintain accurate testing documentation, defect logs, issue status, and validation evidence.
• Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.
• Support go-live and post-go-live stabilization activities, including production issue validation and coordination with vendor support teams.

Your Profile (Requirements)

• Experience as a Test Automation Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.
• Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.
• Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.
• Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.
• Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.
• Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.
• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• Specific knowledge of the SLAMNET Application/Tool is required.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Hybrid (Depending on specific project needs).

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

• Experience as a Test Automation Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.
• Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required.
• Ability to understand functional requirements and convert them into test cases, validation steps, and expected results.
• Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support.
• Experience documenting defects clearly and working with technical teams or vendors to support issue resolution.
• Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution.
• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.
• Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences.
• Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.
• English and Spanish communication skills preferred.
• MX Brokerage knowledge required.
• SLAMNET Application/Tool knowledge.